COUTTS Employee Reviews for Customer Service Representative

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4.2Pay & Benefits
4.0Job Security & Advancement
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4.0
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Very busy department where each day can be different.
Customer Service Officer (Current Employee) –  London28 July 2013
Each day I deal with all types of queries and requests from clients over the phone as well as by post. Also deal with administrative duties required each day. The online system has regular updates from which we learn all the time plus training on system upgrades. I work within a great team who are very friendly and dependable and do not need to be micro managed as we go about our business. The management are very professional and keep us apprised of any changes to our role or the company. They are also as accommodating as they can be within reason. The hardest part of the job is the call volumes we receive, we are often supporting other departments which put a strain on out figures and performance. The best part is the satisfaction from assisting a client and getting a positive outcome.
Pros
They do provide good support and and the right balance between home and work.
Cons
Not great opportunities to progress.
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Overall rating

4.3
Based on 24 reviews
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Ratings by category

4.5Work/Life Balance
4.2Salary/Benefits
4.0Job Security/Advancement
3.9Management
4.0Culture

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