How costa grew, to the size they are, is actually astounding.
They do not support mental health and communication is terrible.
Anything you try to do to build engagement is frowned upon and deemed "inappropriate".
The management is so disconnected from the front line teams and everyone is only interested in their own agenda.
Anyone who is not in a store, is very self-important and arrogant.
The management constantly take staff hours away from the store teams, leaving no time for personal development, yet claim to fully support it.
The sole focus in the business is Labour hours and NPS scores. Nothing else matters. Not the teams. Not individuals. Not the customer. Not delivering great service.
The only thing that matters is chasing the numbers!
You'd think they had the most difficult job in the world. It's coffee! The world isn't going to end.
NEVER work for costa. Unless you want to be worked to the bone and demoralised on a daily basis
Nice people in the store teams