The retail arm of Cornwall Hospice Care was, without question, the worst entity I’ve had the misfortune of working for, an experience so irredeemably bad, that I would have deep misgivings about taking a job with another charity for fear of them operating in a similar manner.
Alarm bells rang almost as soon as I started, with the picture painted by the job description and at interview diverging significantly from the reality. The risible wage on offer wasn’t a problem in isolation, but was quickly revealed as an insult when combined with the extent of the labour expected by the company's cabal of flailing superiors, each seemingly in possession of a different, elliptical 'vision', with the store undergoing frequent overhauls that seemed to leave a bad taste in the mouth of staff & customers alike.
There was also a cavalier approach to health and safety, quite unlike anything I’ve encountered before or since, which I’d like to think has since been addressed. Mercifully, my time working for Cornwall Hospice Care was short, but it remains a cautionary tale; never again will I take an employer's description of their position at face value.
Quite possibly the worst charity that you could work for not just in Cornwall but the country. The senior management retail team have no clue what so ever in how to run a retail sector or how to manage people. The floor staff at shop and warehouse level are excellent however they are severly let down by the stupidity and cluelessness of the management team. They treat people like dirt on the bottom of your shoe and have been getting away with it for some time now. If you even dare to give a different opinion to the one they have you are pushed and bullied out of the door never to be seen again with a completely different explanation given to your colleagues as to where you have gone. They spend a large quantity of the charities money on managament with the floor and warehouse teams getting no bonuses or reward for the hard work and extra hours they put in. The volunteers are not even considered or mentioned for all the hard work they put in. Only pros of working for this company is leaving and going else where it will do your mind set and work life the load of good. They have a logistics manager who doesn't know his way around the county or the main site as he doesn't come out his office long enough to see what's going on. Yet they are paying ridiculous amounts of money to these people who have no experience or know how of the business. As I said apart from the floor staff, warehouse and shop teams and the many dedicated volunteers there is no reason to want to work for this terrible company. Avoid at all costs is all I can say.
Having worked for this company for 9 years starting at the bottom and working up I have a unique insight into this charity . Overall it is a fantastic cause that does brilliant work in the community to assist those who really need it at the lowest time in their lives . Most employees will tell you they do it for this reason and this reason alone. The pay is on parallel with most charities up to manager role beyond that it rockets up to the CEO . The company is made up of various parts to raise income from legacies and wills to lottery fundraising and retail. The retail sector is in flux at the moment and it is affecting those within the retail sector. A outside company has overseen the restructuring of the retail sector from middle management down. It has caused absolute mayhem and moral has in part fallen through the floor. There is no head of retail and the ship is being run by 3 captains who are being manipulated by the said outside agency and a head of dept who has no retail experience.. this is until the vacancy is filled in the future. The restructuring hasn't worked other than a few smoke and mirror moves by said outside agency to generate additional cash by selling of stock at a sale price. A bit of tinkering here and there but not much else. Therefore the retail sector is left rudderless and with 3 captains all grabbing the wheel to try and steer a shp that is being blown about from different directions depending who us calling the shots at the time . The dedication of the staff at shop level is amazing and they work hard to keep it all going and they have to be applaudedmore... not put on or made to feel they are not good enough. This charity has gone corporate for good or bad remains to be seen but the ethos of caring that used to hold it together has been eroded and destroyed to be replaced by personal ambition . That is not a bad thing but it is when you lose the confidence of your staff who now see this as just another job . Cornwall hospice care ..it does provided your not in retail .less