team member (Former Employee) – Derby City – 24 April 2018
it was like a family to me as i loved the customers and got on well with them all and the staff. We often got free main session bingo vouchers. Meal prices were subsidised. Lockers were provided. Uniforms were provided. There was always a christmas meal booked and if you worked over christmas you got a free christmas meal. My wages were always correct. Overtime was available if you wanted it.
Great at first but has changed and is a nightmare.
Customer Service Assistant (Current Employee) – Southend, Essex – 22 April 2018
When first starting working for Coral it was a good and fun environment but over my time it has changed horribly. The company does not care for it's staff or customers, all it cares about is getting people to sign up to a stupid card so they can get people online and start to close shops. They have gotten so bad that they have a game of the week and if you don't get customers spending on that game the shop gets in trouble. To me that is bad as they now expect you to get customers to play a certain game when it should just be advertised and customers play what they wish. All in all Coral has become a bad company to work for, only good thing is most of the people I work with.
Made good friends
My depression is at an all time high because all work does now is stress me out and anger me.
Putting up racing times, counting till and safe, serving customers, translating betting slips, serving hot drinks, investigating prices, Think 21 policy, Gambling Commission adherence. Management was extremely difficult to get along with. Often sent to unknown areas to work with no choice. Unsociable hours. Constant, unfair threats of warnings and dismissal. Violent threats and abuse from customers.
Manager on Duty (Current Employee) – Renfrewshire – 15 April 2018
I work for Coral and would not recommend. There's a lot of favouritism from management with no overtime, recognition or reward for everyone else. Very unprofessional with lots of contradictions including pretending to care about "Responsible Gambling" issues while forcing staff to pressurise customers to play FOBT machines and then naming and shaming the staff who don't reach the ridiculous monetary targets each week. There is no home/work life balance and a lot of under trained managers, gossiping and backstabbing between shops. The only enjoyable bit of the job is the nice customers
Cashier (Former Employee) – sinfin derby – 10 April 2018
after starting on a 25 hr contract at Corals in Sinfin Derby I was told by the rest of the staff that I was taking their hours and was not needed. They then ( apart from one member of staff) refused to help with any training or help me with any part of the job. They even went so far as refuse to speak to me. I was then told I had to work 5 evenings a week on rediculously short shift with all my hours being put on a Sunday which has previously been agreed as my day off. After 5 weeks feeling de- moralised and bullied I left. This was a shame as with different staff and better hours it was a job I could of done and enjoyed.
3.Retail Manager (Former Employee) – London – 20 March 2018
I learned about the cost and the profit.I also learned about Management layers and their scope.The friendly culture was there.Individualism and autonomy were the most enjoyable part for me.We were not micromanaged.Hence, we were more creative and productive.The hardest part was rota planner not understanding the local needs and the expertise.On the other hand, rota persons might have their issues.This could have been bettered by having better communication.
People and job are awful. People are horrible, job is boring and the hours are awful! Don't even waste your time. Coral was the worst place I have ever worked in my entire life! Management was also awful! Leaving was the best thing I have ever done for myself! Don't even waste your time.
Absolutely terrible company. Management is horrendous, you don't get trained properly, you're expected to just 'know everything'. Always working within a small team so depending on which venue you are at, the manager will favourise others. The company don't care about the safety of customers. Over 90% are all gambling addicts, they admit to not being able to afford gambling and often get aggressive yet the company don't care as long as they take the customers money.
Above minimum wage (after probation period)
Bad management, rotas get changed every day, abuse from customers and other staff on a daily basis.
cashier (Former Employee) – Norwich – 12 February 2018
most of the job was fine,take bets and translate,easy enough,good banter with customers,obviously no job is perfect and you would get the odd incident with a customer or lack of staff at times.most staff are great.
good staff, good banter, big sporting events.
late finishes, some verbal abuse, could be very quiet.
Deputy Manager (Current Employee) – Aberdeen, Aberdeen City – 7 February 2018
Typical day consists of taking bets and processing them, making sure shop is clean and tidy, communicating with customers. Management can be quite demanding due to daily and weekly targets and there can be quite a lot of pressure on staff to reach those targets. Hardest part of the job- dealing with customers form different backgrounds. Most enjoyable part of the job- talking to regular customers.