Concentrix Employee Review

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Good for first customer service role but bad to remain more than 6 months
Customer Service Advisor (Former Employee) –  Altrincham, Greater Manchester5 October 2019
Good for first customer service role but bad to remain more than 6 months.

Need to work on making the work place more professional; this is for the managers and the general culture of the office.
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As an outsource company we didn't get the same incentives as direct EE employees which didn't help on staff morale. Poor or inadequate training
Inbound Customer Service Advisor (Former Employee) –  Londonderry, County Londonderry11 November 2019
offer staff same discounts as EE staff & allow more time off from phones to train on new products & offers which would improve sales & bonuses Also there appeared to be a CLICK within the management team where certain people rose through the company & did little work, refused to take managers calls when asked telling me to ask what the customer expected & offering creditor refunds rather that taking the call
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Unprofessional
Business Sales Advisor (Current Employee) –  Northern Ireland10 November 2019
Management here in Vodafone are totally unprofessional and inappropriate. Concentrix tell you you’ve made bonus then find any opportunity to take it from you.
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Overall rating

3.4
Based on 22,760 reviews
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Ratings by category

3.3Work/Life Balance
3.3Salary/Benefits
3.2Job Security/Advancement
3.1Management
3.3Culture