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Concentrix Employee Reviews in Middleton

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5.0
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Great workplace with fun colleagues & great managers
Customer Service Advisor (Current Employee) –  Salford, Greater Manchester6 November 2019
The atmosphere on the contact centre floor is really lively and friendly. It's a great place to meet new friends and enjoy your time at work. There's plenty of support when and if you need it with team managers and coaches on hand all the time.
Although there is initially a lot to learn, the trainers and academy team are really good and make sure you have lots of support before you are placed into your team on the floor and make you feel comfortable asking any questions you have.
I really enjoy working here and have made friends for life on my team.
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Do not work here
Sales Advisor (Former Employee) –  Middleton, Greater Manchester19 August 2019
When I say do not work here I’m telling you from a guy that worked here too long... I’m seriously trying to help you this place is a jungle it’s full of animals and most of these animals and senior managers who are their to watch how many sales you are getting to figure out ways not to pay you if you hit.... if u don’t hit you get sacked if you do hit they will try to take that money back off you.. this place is really bad....... minimum wage... big turnover bad management bad commission if you hit... maximum u will get is about 300-400 for hitting if you are lucky to work at McDonald’s you can earn more than this place... that is not a joke...
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5.0
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Loved every minute of it
Sales Advisor (Former Employee) –  Middleton6 August 2019
I loved working at concentrix and made some great life long friends both advisors and managers.
I progressed very quickly because I did the jobs I was asked to do effectively and quickly.
The training to begin with could have prepared you more but all managers and SSAs were always happy to help if you asked them
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bad company
Financial Advisor (Former Employee) –  Middleton, Greater Manchester9 July 2019
high turnover for a reason, poor management and a bully cycle if you did not hit your required targets in the organisation. avoid as all costs unless you want 2 weeks wage in training.
Pros
early finish fridays
Cons
long weekdays
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Stay away
Inbound Sales Advisor (Former Employee) –  Middleton, Greater Manchester6 July 2019
Horrible environment, from the management to the vending machines robbing your money!!
Pros
Fortnightly pay
Cons
Management
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5.0
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Customer Service Advisor
Inbound Customer Advisor (Former Employee) –  Middleton, Greater Manchester20 June 2019
taking calls doing upgrades cancellations and returns also trying to sell additional products home broadband and additional connections also dealing with any queries that customers may have
Pros
commission
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5.0
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good working environment
Customer Advisor (Former Employee) –  Middleton, Greater Manchester9 April 2019
job itself is okay the call center can get really busy at the times. Flexible working hours rota was given up to 3 weeks in advance.
After 2 weeks of training we got to answer our first calls which was very stressful but fun and exciting at the same time.
Amazing people! You will get to meet great people and make a lot of friends!
Food in the canteen was great there is a variety of different types of food to suit everyone's preferences.
Typical day started with clocking in and logging into different portals (5 misn before start of the shift) and answering the calls.
The hardest part of the job was probably getting used to using the system. It looked very complicated at the beginning but after couple of weeks i got used to it.
Also one of the cons was the wage - too low for the amount of work you do.
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meh
Retentions advisor (Former Employee) –  Middleton27 February 2019
just a very bad place to work caused me depression would not recommend managers dont care and dont help if you need it with a complaint just leave you to take the abuse.
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misleading opportunities
csa (Former Employee) –  Middleton, Greater Manchester3 January 2019
Misleading recruitment drive, asking for helpline staff, really cold-callers. Ridiculous escalating targets, and a load of pumped up egos performing for their peers, Management throwing up buzzwords at a rate of knots whilst chatting to mates, whilst colleagues struggle. mate driven culture.
Pros
clique driven
Cons
one big one
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3.0
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Sales Advisor
Sales Advisor (Former Employee) –  Middleton16 October 2018
It was fun, i improved my skills including sales skills, how to handle angry customers. Good friends, Training was good but the shifts was bad as you are working all days
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Convergys manager role
Team Leader/Manager (Current Employee) –  Middleton, Greater Manchester25 September 2018
On a daily basis we are required to manage teams performance, recruit new staff, conduct disciplinary/investigations, manage LTS staff, cover quality and much more
Pros
none
Cons
everything
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4.0
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good for learning experience
Sales Advisor (Current Employee) –  Middleton, Greater Manchester4 September 2018
good team building
zero tolerance for mistakes
excellent training coaches
every client is different
always smile on call even if having a bad day as clients can tell
Pros
discounts
Cons
management
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Worst place to work
Inbound Sales Advisor (Former Employee) –  Middleton, Greater Manchester9 July 2018
Convergys Middleton is absolutely rubbish. Great two weeks training programme but once your our on the floor they treat you like dirt. Your just a machine. Only get treated properly if you know somebody high up in there. Team leaders think they’re royalty when they all get paid the same as the advisors. Wouldn’t recommend the job at all. Failure of a company. Worked for many big names but Convergys was just a disgrace.
Pros
Good breaks
Cons
Team leaders are bullies
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5.0
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Even though the pay wasn't top it was a place to be and enjoy!
Sales Advisor (Former Employee) –  Middleton, Greater Manchester9 July 2018
Worked at convergys for 3 months then left but my time there was good . Managers are really helpful . If u get caught with something or they have a go at you later on they dont hold a grudge against you. I liked this place even though the pay wasnt on top. Training for 2 weeks was like being in highscool. I loved the job. Shifts were the only downside about the place. As a call centre enviroment which has over 800 staff members working inside i would say its still pretty wrll looked after. You'll be treated well if you be well.
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Its a joke
Inbound Sales Advisor (Former Employee) –  Middleton2 May 2018
Always get pulled up for little things managers only care about sales no way of progresson...managers will call you a liar no organisation and filled with glass promises
Pros
Relaxed teams
Cons
Everything else
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4.0
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Great place to work
Team Leader (Current Employee) –  Middleton22 April 2018
Converygs is a good place to work full of good people not the best wage and when you do hit bonus there a lot of reasons to have thst bonus took off you
Pros
Good people
Cons
Salary
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3.0
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Generally nice colleagues, not so nice company
Telesales agent working under Vodafone (Former Employee) –  Middleton17 April 2018
The main floor was incredibly loud and a lot of people on main teams slacked off. Floor support was generally unhelpful and the pay was minimum wage with set amounts of hours but variable shift times. The main draw was that large bonuses could be gained by commission but the targets were very difficult to hit and any tiny slip up would strip you of it. The training was okay in terms of basic rules but the systems aren't touched on at all meaning transitioning to be on the floor was incredibly difficult. The only benefits were that almost all the other employees were incredibly friendly people and if the commission was hit you would get quite large payouts at the end of the month.
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5.0
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Love It!! Brilliant place to Work
Customer Sales Advisor (Current Employee) –  Middleton, Greater Manchester22 March 2018
MIddleton is a great place to work, really enjoy it, the people and teams are amazing and really welcoming, pay is always spot on and commission is there for the taking if you try for it. The managers coach and help when needed to ensure you hit comms!
Defo recommend working at Convergys Middleton
Pros
The People
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5.0
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Brilliant Place To Work!!
Customer Sales Advisor (Current Employee) –  Middleton, Greater Manchester21 March 2018
Absolutely brilliant place to work, taking calls from customers inbound, can be anything from a tariff change to an upgrade, hours are on a rota and change fortnightly, get some weekends in and some off, atmosphere is really good, commission is there to earn if you want it, lots of overtime available and never had a problem with pay and facilities are cool! They really try to look after you!
Min Wage plus comms so all in all earning good money, with bonus of commission as well which I haven't missed yet!
Pros
The people - like a big family
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Worst job ever
Customer Service Advisor (Former Employee) –  Middleton, Greater Manchester1 March 2018
Worked here for about 6 months and I have absolutely no words for the job, the company and the people who work there. The way myself and other colleagues were treated was borderline emotional abuse! They suck you into the job by advertising it as the dogs bollocks, and then have you work 9-5 shifts for 2 weeks whilst training, not to mention telling you lies after lies about the job itself. No wonder this job has such a turn over of staff as when you actually get on the phone, you’re basically customer service who work until 9pm! And work every weekend! I hadn’t had any weekends off for 3 months straight!!! Absolutely everyone in that place is on a power trip and will do anything to take you down. Commission is nothing but a myth but will make you believe you can earn thousands! I witnessed someone lose her commission by 1 second off her AHT, and she had to fight for weeks to actually get it! The management will not lift a finger to help you out in any way. It all resulted in me clocking out half way through a shift and walk out crying! Would not have any positive feedback about this company, if you’re reading this do not work there!
Pros
Free mug when you first start
Cons
9pm finishes they don’t make you aware of, no weekends off, canteen prices through the roof
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Fun
Sales Assistant (Current Employee) –  Middleton, Greater Manchester31 January 2018
Great team to work with, help each other get through the day always so help full an supportive of each other, makes you have fun at work and always laughing
Pros
The team
Cons
Long hours bad shifts
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Overall rating

3.4
Based on 22,813 reviews
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