Computershare
Get weekly updates, new jobs, and reviews

Computershare Employee Reviews

Job Title
All
Location
United Kingdom136 reviews
Found 136 reviews matching the search
See all 962 reviews
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Never worked this hard for little pay
Hard work ,no progression and low pay , good as a starting role but move on when you have done your time - and look for a better paying company . It is a relaxed company
so use it like
Pros
Flexible working hours
Cons
Pay
Was this review helpful?
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great Copany to work for
Really good work/life balance. Bonus structure lucrative. Share plan excellent. Employee benefits package as a whole is fantastic.

Overall really well looked after within Computershare, Management approachable and always took ideas into consideration.
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Old fashioned, out of touch company
The interview process is an old fashioned 1 on 1 interview with no competency based questions or practical tests. It's very much a "if your face fits" kind of company. Luckily for me, mine did for a while. The computers and equipment came in with the arc. The management are uncaring at best, bullies at worst.
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Lots of learning for little earning
Firstly, you must understand that Computershare is a debt collection business.

The fancy title of Credit Management Consultant translates to call centre debt collector. This was something that is certainly kept ambiguous throughout the recruitment process, your job will entail calling and receiving calls from people who are by and large encountering financial difficulty and your job is to get money from them. Not exactly an enjoyable job any means.


After you have been accepted, you will undertake a few weeks training in which you are expected to know the ins and outs of mortgages, phone etiquette, the software used, and how to deal with people.


To expect people with no prior education or experience regarding mortgages to then after 3 or 4 weeks begin to start interacting with people regarding the topic is unbelievable. There is a serious element of negligence here, there are serious repercussions for those affected by the mistakes of Computershare but the company is complacent with the training. On the topic of mistakes there are plenty made and frequently, people's credit scores are constantly affected through no fault of their own and receive little more than a "Sorry" from Computershare.


Probably the most upsetting aspect however is the disregard for those that call. Many people who call are in extremely difficult circumstances and are understandably encountering difficulty as a result, whilst their circumstances are recorded and documented the objective remains the same. Get money from them.


A lot of the callers are obviously experiencing some degree
 - more...
Was this review helpful?
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Unclear
The job application and interview was unclear on the nature of the job. It isnt an advisory job its debt collection which is not mentioned at any point
Was this review helpful?
Rate your recent company
Share your experience to help others
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Call-centre
Worked as a customer service representative at Computershare, which was an entry level call-centre position. Worked for the DPS branch of Computershare fielding angry calls from landlords, letting agents and their tenants about their deposits, which are required by government to be secured in a deposit protection scheme. Management is very focused on productivity/efficiency and taking personal time to deflate between stressful calls is discouraged. It seems possible to advance within the company as long as you have friends there, but it's difficult to get to know your colleagues, as you are expected to be on the phones 8 hours a day.
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not open minded
On my first day I was told not to upset anyone otherwise that would set the pattern for my experience there. How welcoming. The Bristol office has a very local feel to it, where the culture is essentially non existent. Of course there are some nice characters there but I found that I was treated with suspicion and contempt from the outset as I was clearly an outsider. That said, there are many warm hearted and hard working individuals there but the management team are quite 1990s with their approaches to people. It's a fairly typical, old school vibe where the managers have been there for years and everyone has far too much volume of work to possibly consider quality. A volume business that chases profit.
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Worst place ever to work
I really enjoyed the people who work there and that’s why I stayed for as long as I did but any other aspect I hated. They introduced a new contract ‘40 hours’ you would assume it was 40 hours per week but it’s actually 160 hours over the month so some weeks you could actually be working 50 odd hours, so the possibility of 3-4 12 hour shifts off the belt is quite high and you do not get extra days off. They have also introduced the new job role of ‘End to End Process’ where you are called a ‘Collections Consultant’ this job is an actual joke. There is a huge diversity in pay within colleagues, so you would be working the same job as someone else classed as the same band and there is a high chance they could be earning £10-15,000 more than what you earn. Management try to act more like your friend and there is a massive issue with rules being bent depending on the individual. If you’re manager likes you then there is a high chance you will get ‘special treatment’. Lastly, if you ever find yourself in a difficult time within home or in work you will receive no extra support for this and you will be expected to do the job no matter what, as that’s all that management care about. I would highly not recommend working here.
Was this review helpful?
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great
Computershare is a nice place to work, recommend it, friendly people, stable job and good pay. Solid benefits, cafe on site, gym etc. Work environment can be a bit dull.
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Ex doxford worker
The company has been going down hill at doxford. Extra work has been given to staff for no extra pay.when previously a pay rise would have been given. It's really hard to get holidays. They promise you bonuses but these are few and far between. You would be servicing more then 1 client at a time. A lot of work for the pay. You only get your shifts 4 weeks ahead so it's hard to plan ahead. The staff have a grievance in and are taking the employer to court. The only good thing about this place is the staff.
Was this review helpful?
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Decent work environment
A bit out of the way if you rely on public transport. Good job security in a stable sector. Computershare is a solid place to work with good benefits albeit paying slightly below average.
Was this review helpful?
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Friendly
I have worked here for almost two years after joining on a six month contract. The managers and supervisors I have experienced have all been approachable and easy to work with.
The work is varied and stress free.
Was this review helpful?
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Productive and Fun
Always busy, a lot of collaboration and training. Management is easy to approach. Accept new ideas. Believe in work life balance. Offers good employee benefits
Was this review helpful?
Official response from Computershare
6 January 2020
Thanks so much for the positive feedback! We love our teams across the globe, and are proud of our growth in Edinburgh and the very talented team there!
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Below average
Company promises the world however in reality you are just one of many who will spend the entire day each day answering phones and be expected to know it all with next to no training and awful documentation.
Pros
Loads of days off if you can handle the shift pattern which includes night shifts every week.
Cons
No progression, no training, salary is not competitive, stressful.
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
A few years is enough
Great place to start your career in an office enviroment out of touch management spill feed to you to stop you messing with thier KPIs and bonus is none existent payrise are rare. Avoid as you will soon out grow the company just check glass door for reviews. Shambalic
Pros
flexi work
Cons
no progression, people are in roles for years and dont move
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Terrible
Left before I even had a new job, management were terrible. Made it sound like I was an inconvenience when I took a day off as my nephew was in hospital and had the response “it’s not good for the business”. After that attitude I left.
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Bullying is normal, threats are motivational.
Terrible place to work. Senior management mistakes which lead to failures across the business. No blame at that level.

Ridiculous disiplinary policies such as caps on sentence length and lists of banned words.


Obsession with treating customers like idiots.


Most concerning is that bullying is normalised and accepted. Some managers listen but are ultimately powerless as those who bully out rank or are louder....


HR don't investigate grievances. If you're one of the 'favourites' you dont need to worry.


Avoid at all costs.
Pros
17:01 monday-friday
Cons
Bullying culture, Compulsory overtime, Below average pay.
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Absolutely disgraceful experience - avoid!
AVOID AT ALL COST!!!

The job most definitely not what it seems. Worst line managers I’ve ever dealt with as my manager was a chap was racist, abusive and has a track record of firing anyone who he doesn’t like the sound of. I was discriminated against my employee rights and left due to the company never doing anything about my complaints.


WORST ORGANISATION IN HISTORY!!!
Was this review helpful?
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Busy, every day different
Busy days were no two are the same, from client presentations to arranging and attending AGM's. A very good training programme with a helpful manager. Lots of client contact, some upselling but most maintaining client service levels.
Was this review helpful?
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good for some new skills, not good for the long haul
Pros:
-Good training, this lasted 4 weeks and was intensive, including a fantastic teacher and a thick workbook to get through

-Plenty of support during training if you were struggling learning anything

-Structured feedback was given for a set time after starting live work (2 weeks) to ensure you could learn from mistakes

-Facilities available on site such as a cafe, gym, prayer room etc (Gym is not however free)


Cons:

-Repetitive work, selecting templates and repeating the same tasks daily

-High level of office politics, cliques and favouritism is rife

-Employees are monitored at all times, resulting in meetings if not enough work is being done, or too many toilet breaks are being taken (10 minutes allowance each day of personal time, which includes making drinks)

-1 hour daily break must be split into 3, 15 minutes in the morning, 30 minutes at lunch and 15 minutes in the afternoon. This is to ensure you use these times to use the restroom. No flexibility on this

-High tension & difficulty to ask for help due to the heavy work load and monitoring of productivity

-Very poor support for disabled employees

-Very poor support / flexibility for personal issues such as doctor's appointments or picking kids up etc.

-Salary is fair for a general administration role, but due to the amount of knowledge and skills you must pick up in the training period to successfully function in the role, the pay is not reflective


The most enjoyable part of the job was definitely the training period, which was interesting and executed very well. Overall, a good place to pick up a
 - more...
Was this review helpful?
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Dreadful
Terrible place to work with horrible individuals who work there. They don't care about anyone but themselves. A massive lack of any real vision leaves everyone scratching their heads and blaming everyone else for issues and in some cases throw them under the bus.
If you are short sighted with no ambition this ideal, otherwise avoid, you have no career here.
Was this review helpful?
Claimed Profile
Want to know more about working here?
Ask a question about working or interviewing at Computershare. Our community is ready to answer.
Overall rating
3.5
Based on 962 reviews
5
249
4
275
3
228
2
87
1
123
Ratings by category
3.5
Work/Life Balance
3.3
Salary/Benefits
3.0
Job Security/Advancement
3.1
Management
3.2
Culture