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Commvault Employee Reviews for Customer Engineer

Job Title
Customer Engineer1 review
Location
United Kingdom1 review
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4.0
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture
-Typical days are very busy. Starting early from 7am, the volume of work is constant all day. Engaging with multiple customers throughout the world, investigating and fixing complex backup issues

-Most training is on the job through experience. The product is constantly evolving. Learning is specific to your own support area (Server, Media Management, Client, Unix/DB, Messaging)


-Management are proactive and approachable. They reward hard work.


-The workplace culture is very stats driven. As a support centre supervisors push to reduce the time to close cases and the increase the closure rate.


-Learning the product itself is the hardest part of the job. The documentation available online does not go in depth on how the product works. You need to build relationships with colleagues and actively do your own research to acquire knowledge.


-Positive customer feedback is the most rewarding part of the job. You often spend hours helping fix a technical issue. Getting great feedback from the end customer makes it worthwhile.
Pros
Excellent Salary
Cons
Early start and long days
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