I've been a supervisor for a few years now, moved up from sales assistant. Only 2% paid more that a sales assistant yet expected to know everything a manager does and run the place when they are unavailable, there are no assistant managers so you are essentially that. On a 16 hour contract yet expected to be able to double your hours, although I have no idea where these hours come from as you are expected to run a shop of large size on very basic hours. Targets are unrealistic, you dread the morning emails and conference calls from the DMs as it's all negative and no positive even when you do well. Work load is huge, you are expected to turn the shop around from everyday to seasonal in just a few days. When I first started discount was a good insentive, 40% off including Yankee and 20% off any sale item, it's now 40% excluding Yankee (20%) and 20% off but only if the sale item is less than 50%. The buyers for the company don't seem to know what they are doing, if you don't sell certain things you some how end up with three times as much in a delivery, but you can't put it in the stock room so it ends up been shoved into the shop floor. Customer service is pretty much none existent, they tell you to have a 2 hour no tasking zone to focus on the customers but this is laughable as you have no much to do you can't stop for 2 hours, you tell the DM your doing it because you'll get a verbal backlassing if not. Breaks for manager and supervisor, may as well not have one, only way to get things done is to sacrifice your lunch hour.