A good place to work, learn and gain experience.
Gateway Assessor/ Advisor (Former Employee) – Tottenham – 4 July 2018
The Citizens Advice (CAB) has a good working environment.
The staff are very helpful and committed.
I found it quite challenging and exciting to work with clients from all backgrounds. One of the challenges was to work on urgent cases, such as eviction notice from a landlord, as there may be only a few days to apply for an injunction. The clients would come when the last warning letter has arrived, the documents would be missing, there may be a communication issue if they did not know the English language.
The hardest part of my job was to keep time limits, as clients would like to discuss irrelevant issues before coming to the point, as I was a counselor rather than an advisor, they like to discuss their personal family disputes for example, before explaining why they were here.
As advisors, it is very important to stay within the time frame which was 20 minutes per person.
The most enjoyable part is when I am able to find a quick solution to the query, that brings a smile to the face of my client, it's very satisfying experience that CAB had made a difference to a person's life by solving their issue.
Good place to gain experience in a public service