A great environment to volunteer
Assistant & Receptionist (volunteer part-time) (Former Employee) – Newquay, Cornwall – 20 November 2018
I volunteered for approx. 16 hours a week. A typical day would be to get all the paperwork needed for the day prepared and available before the doors opened. There would be a rush of people, so keeping an eye on where people are in the queue was essential. Talking to the potential clients & explaining the system would come next. If they wanted help, I would give them the Gateway form to complete & confidentially offer help if they were unable to complete them for various reasons. I would take the completed form to the next available Advisor so they could be prepared & give the client a time to see the Advisor on that day or the following day. Once everyone was set up for an appointment, I would enter information onto the Petra system, until the end of the day. I learned to be discrete with help and developed more skills with people.
The culture was to be of service and I loved it. Although some of my colleagues were a lot more political than I, I enjoyed their enthusiasm to fight for what they believed. The hardest part of the job was dealing with the occasional abusive or drunken client but I loved to rise to the challenge and not take anything personally.
Relaxed, cheerful environment
Potential to move into a paid position was not met as I had to leave Cornwall.