Questions and Answers about Citizens Advice

Here's what people have said about working and interviewing at Citizens Advice.

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  • What is the work environment and culture like?
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22 questions

A good work life balance.

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Smart casual, but not jeans!

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About my commitment to volunteering and about previous experience. I'd worked in Oldham for CAB some years previously so they asked about that experience.

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Citizens advice is a resourceful place to work in where you get a chance to help people, develop your skills and knowledge base, update yourself with upcoming changes in the legal system and various government departments. Gain knowledge about how or what changes in the system effects the local people and in severe cases influence government decisions and policies.

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If you want to leave your job you’ll normally need to give your employer some warning. This is called your notice period.

Look in your contract to see the notice you need to give. If there’s nothing in your contract or terms and conditions, you should give at least 1 week’s notice.

It’s best to resign in writing, so there’s no argument about when you did it. Send a letter or email saying:

how much notice you’re giving
when you expect your last day at work to be
You can give more notice than your contract says, if you want - your employer can’t make you leave earlier. If they do make you leave earlier, this counts as sacking you. You should check if you can claim unfair dismissal.

Your notice period starts the day after you resign. This means if you give a week’s notice on Monday your last day at work will be the next Monday.

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Its voluntary so no wage is given until a long period of volunteering

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As a volunteer, I could choose so long as I did at least a day.

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You must give notice before going on holiday but they are very open and kind when it comes to emergency leave. I however had no experience with the pensions.

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This question doesn't really make much sense but if you go into the bureau the staff would love to answer any questions.

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