In my opinion many things at Citi were good. The working environment was good and there was a positive, considered approach to employee welfare and, for non customer facing roles, working from home was possible. All of which assisted a good work/life balance to be achieved. There was never any need to worry that the wage bill wouldn't be met.
As a mega financial corporation though it appeared to have become an out of control monster. Management roles were filled by those who were desperate to rise to the top not necessarily those who could assist the corporation to rise to the top. As a result there was much duplication of effort as one manager tried to push his/her team to outdo another, or simply a process would fall to the first team to hear about the requirement. There was little or no clear direction indicated by the top managers. There was almost a free-for-all attitude when a task was identified as being required. Now that may be a new trend, or an American style, for management but to me it seemed like a rudderless ship being directed by the strongest current at any single moment in time leading to disjointed processes. In short a required result was identified but the route or path to achieving that result was not.
Good work/life balance possible
Uncertainty of requirements and roles