Data Distribution Vendor Relationship Manager (Former Employee) – Derby – 9 May 2018
I would not have left this company but unfortunately I was made redundant. I love working for Egg / Citigroup as the culture was perfect for me and the whole setup of the company and functional areas felt right.
Anti Money Laundering Investigator (Former Employee) – Derby – 17 June 2013
I had a great work/life balance, they were accommodating to my Dyslexia and good when i fell ill with depression, my last role was in anti-money laundering this was the best position of all and was sad to leave I was happy in my role in mortgage collections enjoyed the challenges of negotiation and helping customers manage their finances
Manage a newly formed securities department created by acquisition of Egg and the winding down of existing mortgage portfolio. Coaching team members to improve knowledge and prevent costly mistakes.
Review the work received in on the day and assigning as appropriate. Auditing work against quality standards to ensure that mortgage securities are not at risk and service level agreements delivered
Coaching team members to improve knowledge and prevent costly mistakes. Designing and introducing new processes improve efficiency and prevent breaches of compliance including producing a procedures manual
Insuring all security was in place in line with business process to reduce risks. Corrected £106 million of impaired security from inherited breaches of compliance by fault-finding to identify appropriate remedial action.
I have learnt a more in-depth knowledge of the mortgage process and how to correct the problems not identified before the funds are lent.
The most enjoyable part of the job is the technical side. The hardest part of the job is supporting the customer contact team based in India with little mortgage knowledge.