Citi is today's pre-eminent financial services company and was built to create a highly diversified financial services company that could act as one to deliver solutions to clients throughout the world.
With the most diverse array of products and the greatest distribution capacity of any financial firm in the world, our employees manage 200 million – more... customer accounts across six continents in more than 100 countries. – less
Citi's Value Proposition: A Mission of Enabling Growth and Progress
What You Can Expect From Us & What We Expect From Ourselves
Citi's mission is to serve as a trusted partner to our clients by responsibly
providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
We protect people's savings and help them make the purchases – from everyday transactions to buying a home – that improve the quality of their lives. We advise people on how to invest for future needs, such as their children's education and their own retirement, and help them buy securities such as stocks and bonds.
We work with companies to optimize their daily operations, whether they need working capital, to make payroll or export their goods overseas. By lending to companies large and small, we help them grow, creating jobs and real economic value at home and in communities around the world. We provide financing and support to governments at all levels, so they can build sustainable infrastructure, such as housing, transportation, schools and other vital public works.
These capabilities create an obligation to act responsibly, do everything
possible to create the best outcomes, and prudently manage risk. If we fall short, we will take decisive action and learn from our experience.
We strive to earn and maintain the public's trust by constantly adhering to the highest ethical standards. We ask our colleagues to ensure that their decisions pass three tests: they are in our clients' interests, create economic value, and are always systemically responsible. When we do these things well, we make a positive financial and social impact in the communities we serve and show what a global bank can do.
Global Diversity and Inclusion
Global Diversity and Inclusion
At Citi, our employees reflect the remarkable range of cultures and perspectives of our clients across the more than 160 countries and jurisdictions where we do business – a powerful advantage that combines global insights with deep local knowledge. We recognize that unique individuals, collaborative teams and inclusive leaders have far-reaching impact and are the engines of new ideas. It’s our willingness to embrace the richness of our diverse teams, ideas and possibilities that drives our growth and progress.Embracing diverse teams, ideas and possibilities helps us drive growth and progress because it’s a key part of who we are and how we thrive.
We believe that we are all accountable and responsible for promoting inclusion and work to continually enhance our capabilities. Executives from our CEO’s leadership team lead our 10 Affinities that represent the broad ranging demographics of our employees: Asian Heritage, Black Heritage, Citi Salutes (Military Veterans), Citi Women, Disability: Enabling Diverse Abilities, Generations, Hispanic/Latino Heritage, Multicultural, Parents and Pride (LGBTQ). In these roles, our leaders are responsible for developing a better understanding and appreciation of the uniqueness of each group, and coming up with ideas and initiatives to ensure Citi is helping them grow, develop and matriculate through the firm. Through the Affinity Model, we see senior leaders driving change in our culture, practices and policies, creating a more diverse and inclusive workplace.While senior level accountability is critical to this effort, it won’t work without the involvement of our broader employee base. Our leaders will work in tandem with Citi’s Employee Network Program and employees globally. We have 175+ chapters in 65+ locations across 42 countries, with over 23,000 members
Developing Diverse Talent
Citi has a wide range of programs underway to engage and develop diverse talent across the firm as teams test new approaches with potential for scale.
The Women in Risk Program, which was launched by our global Risk group in 2011, continues to be instrumental in building a stronger pipeline of women for leadership roles. More than half of the participants in this program to date have taken on new or expanded roles within the firm. Citi’s Military Officer Leadership Program is a dedicated, 24-month development program within North America Consumer Operations and Technology to identify and support military veteran employees who have high potential for future leadership roles. The program includes rotational assignments, mentorship and deep immersion in the function.
Citi’s Military Officer Leadership Program is a dedicated 24-month development program within North America Consumer Operations and Technology to identify and support military veteran employees who have high potential for future leadership roles. The program includes rotational assignments, mentorship and deep immersion in the function.
In the North America Global Consumer Banking team, for example, our Black and Hispanic Diversity Leadership Program helps employees progress to leadership and executive levels. The three-month program, launched in late 2018, includes one-onone coaching sessions, peer mentoring circles and assessment tools to support the 30 participants to accelerate their professional development, expand their business acumen, and increase their exposure to executives and other leaders across the business.
Our Finance group continued the second year of its Women in Finance Program, designed to invest in future women leaders by providing exposure to senior leadership and building a community of women in Finance. The second cohort in 2018 included 15 participants, three of whom were promoted from director to managing director and two of whom were promoted from vice president to senior vice president. Of the 2017 cohort of nine individuals, four have been promoted from director to managing director.
Development & Retention
Our best chance of making meaningful improvement in diversity at more senior levels is to ensure we cultivate the diverse talent we already have. We also know that the development of our talent is critical to our success as a firm. At every level, we are exploring ways to support our high-performing talent outside of biannual development conversations, and we are expanding our development programs. We will continue our focus on pay equity for all of our employees and also provide access to a robust range of career development and learning resources.
Citi makes a significant investment to provide valuable benefit programs for all employees around the world. These include core health, insurance and retirement programs as well as supplementary programs.
Our global benefits philosophy requires that programs should deliver quality benefits and be simple to understand, to access and communicate. Our Live Well at Citi Global Health Strategy, offers best in class wellness programs, tools and resources to help employees lead healthier lives. We strive to inspire accountability, improve health and productivity while managing our healthcare costs. Our programs are designed to support Citi’s values and help to attract, motivate and retain a diverse workforce within a collaborative work environment.
Benefits vary by region, for US Employees please see a full list of Benefits here:
Build your skills and experience at one of the world’s leading financial institutions. We offer students, graduates and MBAs an unparalleled mix of formal training and real-world experience.
Campus recruiting is imperative to establishing Citi as an employer of choice among early-career professionals. It is also an important entry point into Citi for underrepresented groups. We introduced a Freshman Discovery Program to help educate underrepresented minority college freshmen on the various roles in the financial services industry. This program consists of networking sessions and trainings that provide firm-wide foundational concepts to help them understand our businesses and the impact they have on our clients.
Citi's Early Identification Program pairs each participant with a mentor from Citi and provides access to a virtual learning tool that includes weekly virtual trainings, as well as virtual panels and seminars given by Citi professionals. In 2018, we aligned the program with our Affinities, including Black Heritage, Hispanic/Latino Heritage, Citi Salutes, Pride and Citi Women. The Early ID Program plays a critical role in increasing the diversity of our summer analyst class. In an effort to expand our reach beyond our traditional target schools to attract a wider variety of applicants, we have begun exploring various proactive sourcing methods.
In 2018, we expanded the Citi® University Partnerships in Innovation & Discovery (CUPID) Program, launched in 2017, to historically black colleges and universities, with the first launch at Howard University in Washington, D.C. The CUPID program enables us to accelerate innovation projects across Citi by engaging diverse students and developing a robust pipeline of talent from leading universities. Learn more about CUPID in the Digital Innovation section.
Learning & Development
Citi employees have access to a range of career development and learning resources to enhance their ability to perform in their current roles and prepare for future opportunities. We offer flexible solutions that enable learning when, where and how it is most effective for employees, and we continue to expand our program offerings. We also provide a range of internal development and rotational programs for leaders at all levels, and we continue to evolve those programs to meet new needs. Our Global Consumer Operations programs help high-performing employees build the skills to transition to manager and supervisory roles, and 80 percent of participants have been or are on a path to promotion.
We offer our employees the resources and tools to volunteer in the communities in which they live and work and, in turn, our employees are proud to contribute to helping individuals and families thrive. In 2018, Citi employee volunteers contributed more than 1 million volunteer hours in communities around the world. They used their professional skills, expertise and time volunteering with community organizations to support a range of projects, from traditional hands-on activities to skills-based volunteering. These employee engagement efforts with community organizations often complement financial support from Citi and the Citi Foundation.
Among our volunteer opportunities, we provide immersive experiences that serve as valuable professional and personal development for our employees and important retention tools for Citi. They also contribute to our commitment to engaging with the communities where we live and work. These opportunities include the following:
Volunteer Africa: Launched in 2016, Volunteer Africa connects microentrepreneurs in Africa with Citi employee volunteers from select areas of our businesses. In 2018, 27 junior bankers spent five weeks in Uganda working with a group of high-potential entrepreneurs to help grow their businesses and create much-needed jobs in the local community. The entrepreneurs are also able to pitch for investment from Citi through a dedicated fund established by the bank.
One Young World: As part of the One Young World program, Citi employees have the opportunity to mentor young social entrepreneurs from Yunus&Youth, an organization focused on providing resources to drive social change. At the end of the six-month engagement, program participants travel to attend the acclaimed One Young World Summit, a unique gathering of young talent from global and national companies and NGOs and world leaders. Just last year, 56 Citi participants traveled to the Hague to debate, formulate and share innovative solutions for the pressing issues the world faces.
CariClub: Since 2017, CariClub has been helping Citi bankers engage with their communities and develop leadership experience by serving on nonprofit associate boards. Fifty colleagues are now serving on an associate board or have joined a young professionals committee, and more than 60 colleagues will be working through the process in 2019.