Start the day with carefully paying attention to each young adults so that any stress related issues could be identify and if I can help, will do so immediately. I have learnt to listen to people and be of help if I have the chance to do so. I have also learnt how to prevent young adults from been abused and communicate to them in a way that brings understanding and friendship. Although internal management has not been great, the head office has being doing a good job in keeping things in order, as team work frequently break down as a results of the young adults been assigned to a particular support worker. This has made the work hard especially when someone is absent because the young adult's also got the feeling you are not the right person to help him or her. There is a good side of it when the young adult's needs are been meet.