I will not work there again contracted 55 hours per week, most of the times you do 65-75 hours and is expected from you to do this unpaid. Pure slavery.
You're just a number the company doesn't look after staff. Very bad experience.
Runner/Waiter (Former Employee) - Uxbridge, Greater London - 29 February 2020
I Only worked at Uxbridge branch for 3 weeks and my employment got dismissed which was not stated in the contract at all. The job description was false because i thought you would become a waitress whereas actually i was just a runner. Pay rate was underpay compared to other companies would not recommend working here at all. the manager was very difficult to work with, she kept disagreeing with me and created a stressful, unhappy work environment causing me to be stressed and unable to enjoy the job and be focused. the manager also created unnecessary arguments and kept giving negative comments- no sign of praise or encouragement at all! which i am very disappointed having worked in many successful management companies. My hours were also getting cut and there were no benefits of being an employee either. absolutely disappointing. no recognition of hard work.
Bartender (Former Employee) - North Greenwich Station - 28 February 2020
Just like many other chain restaurants. Chiquito's is minimum age kinda salary restaurant which could be fun to start your career in hospitality. Little or no experience required and with much luck a good management.
Environment is always abit stress full and busy.
Jobs always at risk if manager don't like you. they do not accommodate for traveling workers at all.
Managers make the workers feel small.
Kitchen staff made to feel like no power at all, can't raise thoughts or experess any feelingas things as it will go around and get twisted.
Managers will make you come in early on a 5 hour shift expect you to wait 1 to 2 hours if it's not busy and work 2 hours and send you home 5 hours early due to no work. This is a constant thing specially Walsall.
Very hard to book weekends off as there isn't enough staff there. Dont know the rota for week beginning Monday until a couple days before, therefore no time to plan your weeks or days off.
Staff no longer even get free soft drinks on shift, have to have water or cordial. They've reduced 50% discount on bill to only twice a month. Only minimum wage.
The brand itself has a very optimistic company culture, but this is certainly not transferred in to the true working life at Chiquito.
The managers are the biggest downfall of the company, they are manipulative, unprofessional and have no awareness of treating their staff with respect. I worked at this company for over four years and only upon leaving did I realise the lack of professionalism the company operated with. I’d like to give some examples of the poor etiquette that transpired while I was with the company
If the restaurant is quiet, managers will make staff stay on a break for in excess of two hours (unpaid) until tables begin to fill up. I’ve even had instances where I would show up at my start-time, and managers would make me go on my break straight away because the restaurant wasn’t busy enough (Not once did they call in advance to let you know you can start your shift later). You will be working every weekend, all weekend, the managers do not consider your life outside of work and expect you to work around the schedule they give you. I even had an instance where I’ve phoned in sick, but got told that if I didn’t show up, I’d face disciplinary action (not sure this is acceptable protocol considering it was my first sick day in two years).
They are extremely selfish, they wanted optimum performance from staff whilst giving no praise in return. There were times where I would be kept at work until past midnight, even though I had another shift the following morning at 9am. Also, the restaurant became so clique-like, the managers didn’t even trust their staff - more...
I worked 2 years in Chiquitos, normally long working hours 10-14 hours daily. I feel confident managing all sections, and made some friends there. I am not too happy with the work life balance, that is why I`m looking for new challenges.
Hostess (Former Employee) - Leicester Square, Greater London - 5 September 2018
Staff is very friendly including managment,
due to how busy the restaurant is the working hours are stable. Lively and fun enviroment,
The job requires good work ethic skills and being able to work under pressure as well as control your stress but it's very rewarding.
Lots of fun, good experience learning about new food and of course TEQUILLA!!
The hardest part of the job is to not eat the food that your serving, but everyone I worked with was fabulous and great fun!