I have worked in the commercial department for a number of years, and I can honestly say the management are the worst I have ever come across!
For such a world renowned attraction the management are a complete joke, I can't comment on the animal side of operations, however in particular the catering and retail department managers are extremely amateurish, they always say they are going to promote within, what a load of rubbish that is!! They are only interested in themselves and don't care whatsoever about their staff. If you are looking for progression in your career, then avoid the commercial sector at Chester zoo at all costs!! There is honestly no way of progressing at all.
AVOID RETAIL AND CATERING!!!!!
Management, work life balance