Interesting , productive, satisfying
PALS OFFICER (Former Employee) – Wirral, ENG – 19 August 2013
A very worthwhile role, helping service users with mental health issues, A typical day included phone handling complaints, visiting sites to liaise with service users, carers, and staff, ensuring issues are brought to their best possible outcome.
Attend service user/carer forums
Collect data for PALS magazine
Collate data for database
Helpful co workers, although quick turnover meant little bedding in colleague relationships,
the hardest part of the day was time management, with a lot to do and record.
Management were un supportive and uninterested in staffing issues
The most enjoyable part of the role is without a doubt interacting with service users and carers