A typical day at work involved answering the phones, dealing with different issues users present and offering solutions. I have learnt many new IT skills and have learnt more about customer service. My management lacked communication, mainly due to change and restructure, which in turn meant that job progression decreased dramatically. my co workers where probably the only reason i've stuck it out so far, they are all fantastic and relationships have been made for life.
One of the hardest parts about my job is the increasing pressures of stress. Not only do you have the stress of the job itself but the transfer of the stress from the user over the phone.
the most enjoyable part is the fantastic people, making lots of new friends and working as a great team.
Stressful working enviroment and poor salary and benefits.