I have just left Chartwell after working for them for the past 18 months. I have to say that it all got to much for me and I had just about enough.
The biggest problem with working at Chartwell is without a doubt the management. They are unsupportive, belittling to support staff and will not acknowledge that their homes have problems. The managers have a clear locked door policy and do not engage with staff on the floor. And when you try to raise any concerns, your comments fall on deaf ears. There is also a huge blame culture amongst the managers and it’s never their fault. So if a problem occurs, the general response will be, It’s not my fault, speak to a team leader. The managers are very reactive to problems rather than proactive and put across the attitude that support workers are paid to do the dirty work and are not allowed to have opinions or be knowledgeable. There is also a lot of gossiping and backbiting which the managers are usually involved in to some degree.
They only positive to working at Chartwell are the service users. They are all amazing and I loved my shifts with them.
To finish, I would advise anyone to seriously consider other employers before applying to Chartwell. If you need further evidence then look on the CQC website at their recent inspections. https://www.cqc.org.uk/provider/1-811227596
I hope this review helps anyone who may be thinking of working at Chartwell.
Great support staff, lovely service users
Poorly managed, poorly maintained homes, low pay, long hours