Thanks so much for taking the time to post! We're delighted to have you on board at Centre for Dentistry as an important part of the Tamworth team. It's so rewarding for us to see our nurses progress through their training and become more and more confident in the surgery. We look forward to continued close working with you and your colleagues at CFD Tamworth to help keep our patients smiling with confidence throughout 2018 and beyond. Have a lovely Easter weekend! Best wishes, Centre for Dentistry
Thank you for taking the time to post feedback. We are lucky to work with some fantastic clinicians at Centre for Dentistry, many of whom have been with us since we started the company. Our clinicians are an important part of our team and we value each and every one of you!
Being a practice in Sainsbury’s presents a very different environment to that of the NHS and other private practices and we believe this represents a huge opportunity for the right clinicians. Our people and patients are our key priority, with patient care being that vital ingredient. We want our service to be accessible and convenient, which is why we are open longer hours, providing clinicians with flexibility and more time to see patients.
Through our friendly conversations with people in store, we are able to reach a large number of potential patients and increase awareness of our presence in store. This is proven as the best way for us to build a healthy book. Often, we find that dentists get involved and it’s a great, informal way to get to know potential patients!
We’re disappointed to read your comments about our management. We are here to support our clinicians and the wider team in practice in the best way possible. Whilst sometimes team members do move on, we always do our utmost to ensure team continuity. I would like to reassure you that all of our management team are hugely passionate about the company and working together to succeed.
We have a very hard-working support team who will always do their utmost to resolve technical faults and equipment faults as quickly as possible. Sometimes, technology isn’t on our side and we do have to work together to deal with a situation effectively and ensure patient care isn’t affected.
We apologise if there are any outstanding issues regarding payments – please get in touch so we can look into this for you. Please email email@example.com with the details and we will resolve your query. Thanks again for your feedback as we are always looking to improve how we look after our team. Best wishes for the future from all of us at Centre for Dentistry. less
Hello and thank you for taking the time to post feedback. We’re happy to hear that you enjoyed your time working at CFD and we are pleased to have the opportunity to address some of the other issues you have raised.
Firstly, we recognise that being a practice in Sainsbury’s presents some challenges and is a very different environment to that of the NHS and other private practices. However, this also presents a huge opportunity to do things better. Our approach is all about patient care – with quality, convenience and affordability being key priorities. I would like to reassure you that our key focus remains looking after our patients and ensuring people have a great experience with us on every visit. Through our in-store activity and friendly conversations with people in store, we are able to reach a large number of potential patients and increase awareness of our presence in store. We believe it sends a great message that the dentist is accessible and not scary if someone from the practice is having a chat with you in store, perhaps offering advice on what toothpaste you might like to buy!
We’re disappointed to read your comments about your manager. We have some great people in the business and we ensure all our managers receive regular training and ongoing support. We would like to reassure you that all of our management team are hugely passionate about working together to make a difference in the dental industry.
We value all feedback and are always looking to improve how we look after our teams. I hope the above helps. If you would like to talk this through, we’d be happy to talk to you. Please feel free to contact us on firstname.lastname@example.org. Best wishes for the future from all of us at Centre for Dentistry. less
We are always very sorry to hear that ex-employees have not had a positive experience while working with us. We encourage our staff to work with autonomy and we need staff that thrive on that challenge. We have a generous bonus scheme but the qualifying criteria has to be fair to loyal employees who go the distance. We have taken on board the comments about our website and have now recruited a Marketing Manager to bring the company profile up to date. When an employee feels so badly about the company they work for it is often better to part ways and here at CFD we genuinely wish all of our ex employees every success in the future.
We are always very sorry to hear that ex-employees have not had a positive experience while working with us. CFD isn't for everyone, we need enthusiastic, committed team players who are passionate about what we can offer patients. A sense of humour often helps too! In an ideal world staffing would never be an issue, but even the most successful companies sometimes get it wrong. When an employee feels so badly about the company they work for it is often better to part ways and here at CFD we genuinely wish all of our ex employees a bright & happy future.
Sadly not every employee will feel as passionately as we do about the service we offer to our patients. In an ideal world staffing issues wouldn't be a problem for any company and even we get it wrong sometimes. Enthusiasm and a sense of humour are vital in this role, as a dental receptionist you are the first point of contact for all of our patients. Performance related bonuses are very generous & target driven but we always put patients' needs first. Unhappy patients don't come back and the team at Bristol have been hugely successful in building a strong, loyal patient book. Often if an employee feels this way it is better to part company, and here at CFD we genuinely wish all ex-employees a bright and happy future.