A period of rapid change and service improvement
Business Manager (Former Employee) – London – 30 January 2013
A typical day would involve dealing with main priorities outlined by the Assoc Director. Varied role ranging from data submissions to DoH and other agencies, data analysis, PREMs, Business Planning and Performance Management.
I learned about some of the exciting work being carried out by staff and the huge programme of transformation being undertaken by CLCH.
Mainly dedicated, hard working and approachable managers, however from my experience some lack essential IT skills, which I believe is essential in this day and age if you want to be effective.
Hardest part of role was dealing with an abundance of unnecessary emails. Staff should have training on the use of email. Also colleagues not taking responsibility for their own tasks. I also feel that other staff are jealous of contractor's rates and found it the subject of too many discussions. Some administrators believe you should do their work, because they feel you earn too much......
Most enjoyable part of the job was completing the monthly performance improvement cycle and production of the monthly Newsletter.
flexible working although you do work long hours to get the job done
it is taken for granted that you will work late and i also feel that some people lack empathy