Castelan

Castelan Employee Reviews

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1.0
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Shocking
Customer Service Advisor (Former Employee) –  Weston-super-Mare, Somerset7 February 2019
Worked here for quite some time. You are never appreciated you are simply a number. Most of management team do not/cannot manage. Pay is awful considering the amount of work that's expected. Lack of training and communication. No money in the world would make me go back.
Cons
Everything
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3.0
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busy environment
Sales Advisor (Former Employee) –  Weston-super-Mare, Somerset3 November 2017
answering calls is the main objective of this role. Booking appointments for customers to have their furniture purchased from either Furniture Village, Harveys or Argos inspected by a dedicated team of repair men
Pros
dont know
Cons
long hours
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1.0
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Poor management that always benefits
Call Centre Advisor (Former Employee) –  Weston-super-Mare27 June 2017
good staff come and go while incompetent managers flourished and kept their roles,being rewarded for their teams accomplishments.0 value on good staff
Pros
Friendly teams of people.
Cons
Not a job for those who want to progress.
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2.0
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Good people, poorly managed
Administrator (Current Employee) –  Weston-super-Mare, Somerset18 May 2017
The office environment is productive and relaxed, with good people doing their best. Pay is good for management graded roles, but very low for administrative ones.

Poor quality management driven by top-down behaviour is a problem, with a lack of leadership shown and a sense of unequal and inconsistent treatment of different employees.

Very heavy workload is an issue, with a lack of profitability making this more acute.

Teamwork is excellent, supported by colleagues who really take pride in what they do.
Pros
Good office environment
Cons
Progression not based on merit
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1.0
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Busy,
Csa (Former Employee) –  Weston-super-Mare4 April 2017
Worked there for a while, its not the best place. Your like a number not a person,Management do not manage! Some dont even know the job your doing. Interested in figures not people.
Working there you need to just put your head down do the job and leave at the end of the day.
Asked for Training so hard to get.
Pros
Near train station bus links, good office hours
Cons
Not a happy place, poor morale
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1.0
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You don`t need to be a tradesman to work for this company
Furniture Technician (Former Employee) –  Field Based25 July 2016
I worked for this company for 14 years. I am a fully qualified City Of Guilds upholsterer. I saw a lot of changes in this time I worked for this company. They only employed to begin with fully skilled tradesman. They now take on non skilled personnel and give them a few weeks training and then send them into peoples property to repair furniture. The customer believes they are having a fully skilled tradesman?.
The area managers of the teams have no previous practical skills of the trades they are managing. They only seem to know about keeping the states of each individual technician and pressurizing them to be top. So if you have a technical problem they are unable to advise or help. I found that they encourage technicians to repair everything even if it is not covered as a manufacturing defect or on the warranties. this is to get as much revenue for the company as they can and also get there individual bonus up. One example is. If a seat cushion has settlement from years of usage. which is natural settlement from customer usage. They will direct the technician to bodge it by sticking non manufacturing parts into the seat cushion foam interior. This would be chipfoam added between the webbing and base of the seat interior. to boast the seat. This chipfoam will crumble and degrade within the year. The pressure to keep your stats up encourages technicians to repair furniture that does not require any type of repairing or is not covered under the warranties or retailer. The area mangers turn a blind eye to this and reward technicians through the bonus scheme.
  more... They also have a grading pay system, so technicians salaries vary. This causes a lot of animosity between technicians. I myself jumped through all the hoops to become a senior technician. But found in most cases it was if your face fits and you got on well with your area manager and did not rock the boat.
Most days You will have so much work booked in you will Work over your eight hour day and not be paid overtime for the extra hours you have worked as they like to use the words swings and rounder-bouts, it normally works in there favor and you will work more hours and will not be paid for these hours worked.
  less
Pros
Non
Cons
No support. They are only interested in your stats
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4.0
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Great people
Insurance Advisor (Current Employee) –  Weston-super-Mare27 April 2016
Good hours, great people.
A lot of work to handle which is challenging, but who doesn't like a challenge? Management is, i can only speak for my own, he is incredible! Much prefer the Electrical team to the furniture as it's a lot more hands on and personal claims to deal with.
Pros
Good hours, 9-5 sociable
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Overall rating

1.9
Based on 10 reviews
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2.3Work/Life Balance
2.0Salary/Benefits
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1.8Culture

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