Freedom of Information Request Case Officer (Current Employee) – Cardiff, Cardiff – 7 November 2018
Every department is understaffed, and the chaff don't get fired. Office environment can be toxic, depending on where you are. But some of the staff are really hardworking and kind, putting so much time into making things right. They care so much and are let down by shrinking budgets.
Flexible working hours are fantastic, but some managers make it very clear that they don't approve of them and will 'highly encourage' you to not use them. Bad/lazy coworkers don't get fired or challenged most of the time.
Lots of opportunities to change department and try new jobs with some security.
You can't eat your own lunches in the canteen, even if you're with someone who is buying something from there.
I enjoyed helping the General Public and providing a Library service to our customers. The service I think was under serviced and not supported well which was a crying shame in my opinion. The hardest part of the Job was driving the very large mobile library vehicle up very narrow streets and lanes, manoeuvring it into safe locations was very stressful but you felt great to get the service to our grateful clients.
Team Manager, Child Care Team (Former Employee) – Cardiff, Cardiff – 31 May 2018
supervising social workers and allocating work, generally working longer than the expected hours in the day OK management support hardest part of the job was not being able to do all the expected work in normal working hours and encouraging social workers to leave the office at a respectable time at the end of the day
Special Needs Teaching Assistant (Former Employee) – Cardiff, Cardiff – 5 May 2018
Very physical job. Duties and responsibilities increased each year. Pay rise not consistent with inflation.
Excellent team support, very rewarding job role, learnt something new each day. Plenty of opportunity for personal development.
Most days worked through break. Short lunch time of 30 minutes meant toilet visit, catch up with friends AND heating up food and eating it frequently impossible, however short days and term time only meant 12 weeks off throughout the year.
Term time only as worked in a school
Very low pay for the job carried out, Payrise not consistent with inflation, Unsuitable job title as the job was more health and care based than education.
Meals on Wheels (Current Employee) – Fairwater ED – 24 May 2018
A typical day involves checking delivery route for efficient use of time and ensure any special meals are correct. Plate up meals when required and check that they are eating meals from the day before.
I have learned about how to deal with different customers personalities and that I am very lucky.
Management very friendly and approachable.
Excellent workplace culture with a great team were nothing is too much trouble and information is passed between the team freely.
The hardest part of the job is new routes and ensuring customers get their meals at a reasonable time. Also try and limit time spent with customers so that deliveries are kept to schedule even though you may be the only person they see all day and they want to talk.
The most enjoyable part of the job is getting to work planning route and putting a smile on the customers face.
I enjoyed working here as the team work and relations were good. Here you had opportunities to work up the ladder in job roles which was my plan until my time here was cut short due to government funding.
Admin Assistant (Current Employee) – Cardiff – 29 March 2018
My typical day consists of logging onto my PC and setting up all the systems that I need for the day. I then open the building and start to serve customers and help them with any queries they may have. Management are there now and again but it is a nice place to work. The hardest part of my job is when I go for interviews and I don't do very well and turned down. The most enjoyable part of my job is working with my colleagues and also helping customers who really appreciate the hard work we all do for them on a daily basis
Connect to Cardiff Trainee (Former Employee) – Cardiff Bay, Cardiff – 13 March 2018
The call centre was either busy or not, there was no in between. I learned how to log calls, how to send applications, I learned how to speak to people with manners. I also learned how to handle heated situations. the hardest part of the job I found was taking phone calls and sounding professional, because I was scared, I was always saying 'ummm'. the most enjoyable part of working for Connect To Cardiff was the training and learning how to take calls, also meeting the staff there and having a laugh with everyone was my favourite too.
you had real nice customers who liked having a chat while you found some information for them.
when there wasnt any calls, just sitting there doing nothing eventually got boring.
Working as an LSA I can say that each day is different I work with a friendly team of people. You face new challenges each day and it is a rewarding job when working with children. My head teacher is a friendly ,caring person and is grateful to all staff members.
Investigation and Data Loss Officer (Current Employee) – COUNTY HALL – 18 January 2018
Fixed term contracts are what you'll usually find, which is okay if you're happy to drift between departments and change things up often. You'll gain lots of experience and meet lots of people and get lots of training. The downside is that permanent contracts are exceptionally difficult to come by.
If you're looking to work during term time only then working in school catering for Cardiff Council is perfect. Far too much red tape though which means sometimes doing the actual job at hand comes second. Upper management is hit and miss, some are great and some simply want the status and don't actually do their job.Very frustrating for the lower managers to do their jobs properly but expected to perform to an excellent standard while maintaining targets which can prove impossible a lot of the time.
Only work during term time. Good opportunities for promotion and training.