The call centre was either busy or not, there was no in between. I learned how to log calls, how to send applications, I learned how to speak to people with manners. I also learned how to handle heated situations. the hardest part of the job I found was taking phone calls and sounding professional, because I was scared, I was always saying 'ummm'. the most enjoyable part of working for Connect To Cardiff was the training and learning how to take calls, also meeting the staff there and having a laugh with everyone was my favourite too.
you had real nice customers who liked having a chat while you found some information for them.
when there wasnt any calls, just sitting there doing nothing eventually got boring.