Do not work for Card Factory
Supervisor/Key Holder (Former Employee) – Keighley, West Yorkshire – 28 September 2018
The job is fine and keeps you busy and most of the staff are friendly, thats where any positives end.
You are expected to perform tasks way above you pay grade, especially as a supervisor.
The pay is awful, the management are toxic and treat you as if you're dirt.
You have next to no chance of moving up or making a career of the job, and even if you did the pay is nothing, supervisors are paid 14 pence more an hour than basic staff members and expected to do the managers job.
Don't ever be expect to be thanked for your work, but expect to be criticized for every small mistake and told everything you have done is wrong, despite being given no guidance and no clear instruction.
They also expect you to stay late during seasonal changes, and scoff at the idea of paying you overtime or even paying you the hours worked.
It took me over 2 months to get my first paycheck and i was underpaid consistently every month, despite me logging my hours and arguing about my paycheck when it was down.
You basically end up training yourself since everyone in charge is either new due to high staff turn over, or is someone who is very unqualified for the job. I recall one day when the new assistant manager came in drunk and had to be sent home on her first day in store. I suppose if you pay peanuts, you get monkies.
All in all, dont work here, there are better jobs and much better companies out there. Dont waste your time with a company that cant even pay staff correctly and wont appreciate you in any way.
Terrible management, low pay, payment disputes, no career progression, supervisors are given the same jobs as managers and paid nothing for it, unpaid overtime, poor work life balance, dont work here.