Card Factory Employee Review

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Brilliant management; God-awful customers
Retail Assistant (Former Employee) –  Loughton, Essex7 March 2018
The job involves the usual retail tasks such as taking payments, restocking products and dealing with customer queries. The store manager was brilliant; incredibly helpful and supportive of staff and was always willing to teach those willing to learn more about the job. The most difficult part of the job was the customers; I have over six years experience in customers services and have not once in those six years dealt with the level of hostility I have faced from customers here. It is difficult dealing on a nearly daily basis with middle-aged women throwing tantrums in front of their own kids over the fact that they may have to face a 5-10 minute wait for a balloon order, or that we are out of stock on a popular product. However management were brilliant in their support of staff during such scenarios. When not faced with a grown adult in mid-tantrum, fulfilling balloon orders was one of the most enjoyable parts of the job; it gives you a chance to be creative with your designs.
Pros
Flexible hours
Cons
Poor pay
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Busy workplace,under pressure, bullying.
Sales assistant (Current Employee) –  United Kingdom16 December 2018
Love the job (sometimes) no clock watching very fast paced buisness.

Under pressure to meet deadlines very hard to grab what little break you get on certain days.

Manager is a bully scared to ask for help with certain things as get it in the neck,Constantly being watched and given bad feedback no positive feedback even though done the jobs that have been asked to do.

Also witnessed said person to be very rude to customers.
Pros
Store environment, no clock watching (fast paced)
Cons
Limited breaks, bullying by manager.
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Good for gaining experience, that’s about it
Sales Assistant (Former Employee) –  North East16 December 2018
Working here is good if you’re wanting retail experience but not really a career. Other store staff very friendly apart from the odd one, people at head office are a complete different story. They have unrealistic expectations, there was always issues with not enough stock when the shop had requested it but then we’d get penalised for not having it in if they came to visit. Breaks are shocking, work a 10 hour shift you’ll get one 30 minute break. The pay is just as bad and other staff often complained of being underpaid.
Issues with the more favourable staff got brushed under the carpet whereas if it were a temporary staff member for example they’d get full punishment.
Pros
The people, till experience
Cons
Minimum wage, minimum breaks, Head office treat you like dirt
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Overall rating

3.4
Based on 1,105 reviews
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Ratings by category

3.3Work/Life Balance
2.7Salary/Benefits
3.0Job Security/Advancement
3.2Management
3.2Culture