Sales Assistant (Former Employee) – Newcastle-under-Lyme – 21 June 2018
During my job at the card factory I carried out customer service jobs such as working on the tills. The hardest part of the job was that there was a lot of demand as there was few workers and many customers over the busy christmas period which often meant that customers were unhappy
Serving customers, filling shelves, blowing up balloons and tidying cards. I learnt how to blow up balloons such as helium and latex. Great management. Big queues. Serving customers and blowing up balloons.
Sales Assistant (Former Employee) – Livingston – 18 June 2018
If you're a student this' good. Work hours are really flexible and can bend around what else you have going on in life. It's a pretty chill workplace when it isn't Christmas. However, management and training is awful. So many things I wasn't taught that I had to learn from coworkers that management should've told me.
Sales Assistant (Former Employee) – Birmingham – 17 June 2018
This job was a great experience and taught me some major key skills to use in the future, although there was a few cons to the job such as long hours, busy days, customer complaints etc. there were also many advantages such as meeting new people everyday and helping people. this job taught how to be patient and remain calm even in the most chaotic of times.
Sales Assistant (Former Employee) – Stockport, Greater Manchester – 10 June 2018
setting up the store ready for customers to come a shop, management always made you feel on edge or that you hadn't done enough at any given point, workplace culture wasn't a very nice one as staff would easily turn on one another
Unequal treatment of employees Hectic atmosphere My details for payment weren't taken and as I result I was never paid for a month's work I was given rude treatment when I decided to leave They weren't accommodating to my college schedule
The job was fine day-to-day, although I was mostly on tills for every shift. Nice people to chat with during hours, but there's an obvious divide between the staff and the management - like the management isn't aware of how busy the shop can be. Even on the busiest days, there would only be 3 or 4 people on the rota due to come in. Within a couple weeks of my time there, I spent quite a bit of time alone at the tills despite there being a lot of customers. Regardless, there was always things to do, it was simple work, and I never dreaded going in.
Sales Assistant (Current Employee) – Ruislip – 2 June 2018
I love working for this amazing company, the pay it not the best but it is good to start with for your first job, the people I work with are amazing and really nice, if you have considered for applying for card factory don’t hesitate it’s is busy and there is so much to learn and how the company work
Sales Assistant (Former Employee) – Manchester, Greater Manchester – 1 June 2018
I worked as a sales assistant at Card Factory around Christmas time. When I first started working there, I did not get trained so I had quickly pick up the different discounts and offers that were on offer and how to use a till ect which didn’t bother me that much as I felt like I picked up easily while working there. The manager and colleagues were really nice and had no problem with them. However, getting paid on time was a massive issue I had while working here. I worked for three months as it was temporary. I didn’t get paid the first month of working there or my two weeks in hand that I had done. I then got told I would get my two weeks in hand when I left!!! I got my January pay in March when I left work. I still hadn’t received my two weeks in hand when I left work so I had to keep ringing and contacting my manager. However, communication between manager and head office is so poor and you will be waiting ages to receive your money! I also felt like they were giving me so many excuses as to why I wasn’t getting paid when a normal payroll department would sort the money out very quickly. The work was pretty simple and easy and only gets busy during Christmas time/mother’s day and other special occasions like that.
This place is exhausting to work for, shifts are all over the place, it's either way too much one week or not nearly enough the next. 9 hour shifts still only warrant a half hour break. Pay is abysmal considering what is expected of you and how draining it is, no energy whatsoever lefover for home life or socialising after a shift.
Had to chase up my pay for an entire month and I'm still waiting for that to get sorted, and what I'm expected is still a horrendously low amount for the work I do. Make sure you log your hours if you consider working here.
Don't expect to be self sufficient and make a decent wage to live off.
Colleagues are fantastic and near enough the only upside to working for this company.
Colleagues and discount
Short breaks, long erratic hours, terrible pay (if you do get paid at all) draining repetetive work.
I have learned after spending five years in retail on a part time basis, that retail is not the avenue I wish to explore, as this for me was a role that helped me pay for my travel to and from university.
Sales Assistant (Former Employee) – High Wycombe – 17 May 2018
A typical day would start with the necessary till and safe checks along with daily paperwork then delegating to my team of staff about what needs to be completed by the end of the day any new promotions or stock that have come in, making them aware of any changes if any and also making sure they are confident in what they are doing.
Sales Assistant (Former Employee) – Coventry – 12 May 2018
Card Factory is not somewhere that you would want to work. If you are contracted 4 hours, you will only get 4 each week as that is the minimum you need to fulfil your contracted hours.
You are on minimum wage. 16-18 year olds are paid just over four pounds per hour. You are only entitled to a half hour break after six hours of work. Breaks are not included in your pay.
The management is poor. The manager at one of the stores in Coventry was informed of the hours I could work, yet she continued to give me shifts that I could not do and telling me it was my responsibility to get another member of staff to cover my shift.
I worked here for four months. For the first two I did not get paid properly. I got paid a back payment after three months of fighting for the money I earned.
I do not recommend working here. Don’t waste your time.
Sales Assistant (Former Employee) – Kinnaird – 3 May 2018
This was my very first job that I experienced at retail and it did help me allot, it helped me experience on how working at a busy season was like n how to take on stuff to my future. It helped me learn new things n to try my skills out.
Sales Assistant (Current Employee) – Southend – 1 May 2018
I go to work and work on the tills, refill stock and assist customers with their needs. I also help with moving stock around the store and move it into the stockroom when required. The management is not too bad but we have changed managers a few times. I personally think the manager I have now is a great one. I learn a lot in the 2 years I have been in like customer service skills and working on the tills.
I personally enjoy putting the product out but the only thing I don't like about the job is the contracted hours I get and the salary I get. It is not too positive.
Sales Assistant (Former Employee) – Stretford, Greater Manchester – 28 April 2018
terrible place to work the manager at the Stretford store is an awful boss and an awful person, all of the other employees thought that when i worked there also. i was overworked and only paid 4 pound per hour and when i booked Christmas eve off 3 months in advance i had to work it because the manager gave it to a Christmas temp even though i had booked it, this was quite a regular thing with my days off, where i had booked them of and still had to work. the manager goes for smoke breaks every five minutes whilst i only had one half an hour break working the whole day. This job was starting to get in the way of my education because we had no staff because of the manager so i had to cover shifts during college time.