The job involves the usual retail tasks such as taking payments, restocking products and dealing with customer queries. The store manager was brilliant; incredibly helpful and supportive of staff and was always willing to teach those willing to learn more about the job. The most difficult part of the job was the customers; I have over six years experience in customers services and have not once in those six years dealt with the level of hostility I have faced from customers here. It is difficult dealing on a nearly daily basis with middle-aged women throwing tantrums in front of their own kids over the fact that they may have to face a 5-10 minute wait for a balloon order, or that we are out of stock on a popular product. However management were brilliant in their support of staff during such scenarios. When not faced with a grown adult in mid-tantrum, fulfilling balloon orders was one of the most enjoyable parts of the job; it gives you a chance to be creative with your designs.
STORE ASSISTANT (Former Employee) – Bishops Stortford – 3 January 2018
As a Christmas temporary member of staff, a typical day would be a very busy day. I would, however, only have one or two jobs; mainly stacking cards and ensuring they look neat. This would become very tiring and repetitive. I didn't learn any new skills whilst working there, other than a slight improvement in my organisational skills. Management wasn't brilliant, shifts would become unclear and disorganised. The hardest part of the job was finding the willpower to go back in, due to the repetitiveness of the tasks. The most enjoyable part was the social aspect, as I was able to speak to a lot of customers.
Retail Assistant (Current Employee) – East Grinstead, West Sussex – 13 December 2017
A typical day at Card Factory is firstly I lock my handbag away, count my float and sign for it, I sign myself in as being in shop. Its different every day, the shop gets very very busy and with a great varied of customers who get to know you over time. I have learn't various tasks ie: how many cards go in certain racks for certain size cards. Ive learn't where all stock goes and if I notice items getting low, I will top the stock up when needed. Customers often need help especially the elderly and disabled and also the blind people, these customers are always very thankful to be helped. the time at Card Factory goes quickly. The hardest part of the job if im not busy is to unload the pallets as at times the pallet can be quite stacked and boxes can be heavy. My most enjoyable part nof my job is giving my excellent customer liasion to the customers.
being in the pension and seeing customers are happy, a confident and happy retail assistant makes a happy customer.
Retail Assistant (Former Employee) – Scotland – 26 November 2017
I have to admit i really didnt enjoy working for this company. The money is garbage and the work is tedious and repetitive. The staff all moan about each other in most branches and its rather unprofessional.
Can be fun and productive, but not much support from management
Retail Assistant (Current Employee) – Hayes, Greater London – 12 March 2017
A typical day at work would be fast paced, which made the days fly by, but if it was empty and slow going, you would find yourself looking for anything to do. I learned how to stock the shop floor and organise the stock room, great customer service skills and how to use the tills. The management wasn't great, there wasn't much support for the staff and we were ignored or looked over a majority of the time. The workplace culture was great, as you would come to know the regular customers who sometimes came in just to say hi. The hardest part of the job were the conflicts within management, and this would effect the staff more than anyone else. The most enjoyable part of the job was being with customers on a daily basis and helping them with their needs.
Lunch Breaks, Friendly Colleagues, Great Customers
Low pay, policies not followed, personal attacks staff, bullying in store
Retail Assistant (Former Employee) – Leeds – 23 February 2017
I loved to work for this company and especially the people I had worked with. A typical day working for that company was very thrilling and had your adrenalin pumping as they wasn't a day that went by when they wasn't busy so you was always on the go. I learned a lot in the company in how to unload the delivery the correct way getting to know a lot about the customers. Management was great they was very enthusiastic and very helpful showing you all the roles. They wasn't a hard day working for the company as we all just came together a team like a big family and always helping one another out when someone needed help.