Retail/Sales Assistant (Former Employee) – Ayr – 4 October 2018
A typical day was generally ensuring all cards and stock that was in the stock room, was out and available to customers. This could be difficult during busy seasonal times like Christmas.The job involved lots of till work, lifting heavy goods, and constant bending when putting cards from the drawer onto shelves. I learned how to conduct myself properly during disruptive moments with customers. Management was incredible, lots of opportunities to add extra hours and if time off was required, it could easily be arranged. The hardest part of the job was dealing with difficult customers who can bring your morale down dramatically, but the best part of the job was the incredible team I worked with every day.
Short shifts throughout the week.
Longer hours during special occasions e.g. Christmas or Mothers Day
Retail Assistant (Former Employee) – Canvey Island – 9 October 2018
The management and employees at this "store" are self obsessed and incompetent. They prioritise working hours based on the people they are friends with. The people working there have no patience's and don't want to employee any person that they think is not their friend.
My time at card factory was fun, but i was a lot younger. I loved who i worked with the management were great but its not a job for me now. The job gave me a lot of skills i have used and continue to use.
pay was low only £4.06 an hour for 16 year old and managers and other staff would treat you like dirt and expect you to work on the tills for 8 hours straight standing in one spot. nobody would help you on the tills when it became busy and customers look at you like dirt as well. overall terrible company to work for.
Retail Sales Assistant (Former Employee) – West Bromwich – 22 May 2018
Great work with great people and a great atmosphere I was only here for a short period of time but I enjoyed my time their, as this was on seasonal. The staff are great and always happy to help when you need it. They give you a great boost confidence also.
Your legs get tired and sometimes taking stock upstairs which is really heavy is a killer
The job involves the usual retail tasks such as taking payments, restocking products and dealing with customer queries. The store manager was brilliant; incredibly helpful and supportive of staff and was always willing to teach those willing to learn more about the job. The most difficult part of the job was the customers; I have over six years experience in customers services and have not once in those six years dealt with the level of hostility I have faced from customers here. It is difficult dealing on a nearly daily basis with middle-aged women throwing tantrums in front of their own kids over the fact that they may have to face a 5-10 minute wait for a balloon order, or that we are out of stock on a popular product. However management were brilliant in their support of staff during such scenarios. When not faced with a grown adult in mid-tantrum, fulfilling balloon orders was one of the most enjoyable parts of the job; it gives you a chance to be creative with your designs.
STORE ASSISTANT (Former Employee) – Bishops Stortford – 3 January 2018
As a Christmas temporary member of staff, a typical day would be a very busy day. I would, however, only have one or two jobs; mainly stacking cards and ensuring they look neat. This would become very tiring and repetitive. I didn't learn any new skills whilst working there, other than a slight improvement in my organisational skills. Management wasn't brilliant, shifts would become unclear and disorganised. The hardest part of the job was finding the willpower to go back in, due to the repetitiveness of the tasks. The most enjoyable part was the social aspect, as I was able to speak to a lot of customers.
Retail Assistant (Current Employee) – East Grinstead, West Sussex – 13 December 2017
A typical day at Card Factory is firstly I lock my handbag away, count my float and sign for it, I sign myself in as being in shop. Its different every day, the shop gets very very busy and with a great varied of customers who get to know you over time. I have learn't various tasks ie: how many cards go in certain racks for certain size cards. Ive learn't where all stock goes and if I notice items getting low, I will top the stock up when needed. Customers often need help especially the elderly and disabled and also the blind people, these customers are always very thankful to be helped. the time at Card Factory goes quickly. The hardest part of the job if im not busy is to unload the pallets as at times the pallet can be quite stacked and boxes can be heavy. My most enjoyable part nof my job is giving my excellent customer liasion to the customers.
being in the pension and seeing customers are happy, a confident and happy retail assistant makes a happy customer.
Retail Assistant (Former Employee) – Scotland – 26 November 2017
I have to admit i really didnt enjoy working for this company. The money is garbage and the work is tedious and repetitive. The staff all moan about each other in most branches and its rather unprofessional.