Retail Assistant (Former Employee) – Newcastle upon Tyne, Tyne and Wear – 22 January 2017
The Card Factory is a hard working fun place to work in, management are great and everyone is very friendly. You learn all about seasonal cards and products and setting up displays set out on plans. You also operate tills and also guide customers to where the item is that they are searching for. There is alot of interaction with customers
Alot of toing and froing with cards and sorting product displays
Part-time Retail Sales Assistant (Current Employee) – Newcastle upon Tyne, Tyne and Wear – 8 January 2017
It is quite a demanding job and always busy. No two days are the same. I meet lots of new people on a daily basis and I have made great friends within my co-workers. I have learnt how to work to deadlines and good time management. The best part of my job is working with the public and providing great customer service and satisfaction.
Shop Assistant (Former Employee) – Newcastle upon Tyne, Tyne and Wear – 2 December 2016
I didn't enjoy my time they cause I did t get as much respect of the other workers as I was giving them which was upsetting because I am a friendly person who likes to get along with people and be civil and make money
Awful wages if you're under 16. Only 4 pound per hour. Most of the staff are very unfriendly and one of the managers made me pick up chewing gum for going to the toilet. If you're a temporary retail assistant for example a Christmas worker, you are likely to only get 4 hours a week and if you ask for overtime you are unlikely to get it. There are a few friendly people, but I found that these were only the new workers/temporary sales assistants just like me. I got on well with those but the staff who work there permanently are generally unfriendly and don't care about the temporary workers.
A typical day working there is going in for your shift 10 minutes early so you can count your till float and set up your till. You then serve the customers on your till and when the queue is small you tidy the cards and replenish the stock. At Christmas time the queues are very unlikely to go small as it's VERY busy. 15 minutes before your shift is over you will be taken off your till by a manager and have your till float counted.
At Card Factory I learned some things like how to work a till, improving my communication skills, replenishing stock and tidying the store. I learnt a lot of this in my work experience at Debenhams but I was only there for a week so I learnt all this in a lot more detail at Card Factory.
When I worked there we had a manager who was rarely there as she worked in different stores. Therefore we had Assistant Managers who looked after our store on different days. We had 5 different assistant managers. Two of them were quite lazy and couldn't be bothered butmore... they were okay to their colleagues. Another was extremely horrible and rude and will make you pick up chewing gum for going to the toilet. As a whole they were pretty bad as you will get no training whatsoever and aren't usually interested in helping you if you're struggling. My wages were also messed up as I got paid for 3 shifts instead of 4 in the first month.
Most of my co-workers were friendly as we were all in the same boat. We were all temporary workers so we were all in the same situation. Some were nicer than others as some were easy to chat to when there were no queues while others were maybe a bit shy to talk but we always helped each other when we were stuck with something.
The hardest part of the job was going because I always had a feeling of anxiety going. I was worried about what bad thing was going to happen today as something always did and even at the end of the month I didn't even have anything to look forward too because the wages were so little.
The most enjoyable part of the job was meeting new people who were working with me and improving my communication skills with customers. You meet so many customers in Card Factory especially at Christmas time as it is so busy and therefore you have to be quite confident in any busy retail store for obvious reasons.less
Supervisor (Current Employee) – Newcastle upon Tyne – 18 January 2016
Serving customers, filling stock, cash handling etc. I have learned Excellent customer service skills, patience, product and cash handling knowlege, mangement skills due to being a supervisor. Co-workers are generally friendly and easier to get along with. The hardest part of the job role is the pressure of the amount of customers on a daily basis.