Sales assistant (Former Employee) – London, Greater London – 4 October 2018
Card Factory is usually busy especially with events coming up so you have to be quick on your feet (have to do tills, do balloon orders and stock shelves). Okay for 16 year olds as only pays minimum wage
Christmas Temp Sales Assistant (Current Employee) – London, Greater London – 2 December 2017
ever since the start i've hated working here. it drains me out by the end of my shift and if i work for 6 hours i get no breaks. i barely got any training, i literally got help from my colleagues on how to do things. the managers are really not helpful. i really hate how everything is displayed in the store aswell, especially at the till. its so difficult to serve customers because of things in the way and there's barely any room to put things there. everyday i regret applying for this job and i feel like quitting. i have little free time since i have uni and this job. whilst there are bad things about working here, the workers are really nice + friendly. they are probably the reason why i don't feel like quitting sometimes. some managers are nice whilst some i don't rlly feel comfortable being around. i'm literally just staying on for experience and i need money. i don't think it's a good place to work for students, they don't really take that you're a student into consideration.
friendly colleagues + experience
30 min break for shifts over 6 hours + little training + very tiring and draining
Sales Assistant (Former Employee) – London, Greater London – 6 February 2017
• To sell product, offer guidance and product knowledge where required and to maintain excellent standards of customer service at all times whilst adhering to company policies and procedures • Advise customers of product location and where possible take them to the exact product • Promote a happy and welcoming atmosphere within the store • Price stock correctly and merchandise in line with company procedure • Assist with maintenance of the stock room The hardest part of the job was putting the cards in their right order at the end of the day. The most enjoyable time was when i was actually on the shop floor greeting people as they walked in the shop
Sales Assistant (Former Employee) – London – 30 November 2016
Most of the staff are rude and/or unpassionate. The shop was understaffed due to people leaving and they did not know what to do with me so i was left with nothing to do until someone told me to do something. The staff hated each other maybe more so than the job itself! The real kicker came when I told my manager I was leaving then the assistant started making hilariosly snide comments such as "we hired imbeciles" and more use of the word "imbecile" directly in front of me. I left to find better jobs i can be passionate about and i recommend people to check out the store first before rushing in. I also recommend working here if you absolutely have zero places to go.
experience? But even that is not justified
Most of the staff were rude, Zero motivation to work, Very unorganised and pretty much everything else is bad
Sales Assistant (Former Employee) – London – 10 October 2016
I learned many skills such as improving customer service skills and helping customers on a daily basis due to my role. This job made me improve in my social skills and understanding of different individuals and gaining friendly relationships with customers.
Sales Assistant (Former Employee) – London – 6 August 2016
Card Factory overall is a fun place to work, because here they do all occasions, events, celebrations and greeting cards, gifts, souvenirs, calendars, diaries, stationaries, balloons (helium, latex), gift wraps and lots other things. Its a big chain of stores in UK.
Very busy environment but had a very good set of colleagues.
Sales Advisor (Former Employee) – London – 17 April 2016
It was mostly always busy and I rotated my day working on the tills or the shop floor replenishing stock and keeping the store tidy. Some days I spent the whole shift keeping the warehouse in order and unpacking new deliveries from head office. I learned a lot about team work and how important it is too always try and help each other so our days were easy. I also learnt about excellent customer service and how to talk to any customer regardless of there mood. The management was really good in all aspects and ran the store very well. My co-workers were reliable and fun to be around. The hardest part was customers who were upset about the long queue as the store was always busy and they would complain even if all the tills were being manned. Serving a satisfied customer.
High expectations with MANY other issues all on minimum wage
Customer Service and Overall Shop Assistant (Former Employee) – Sout West London Branch – 23 March 2015
For the Minimum wage you will be asked to work unpaid hours as a "favour" and if you don't due to having a life the manager will cut your hours out of spite. If they call you last minute to come in and you are unable due to other out of work circumstances, they will cut your hours as well because they don't view you as beneficial for the operations of the store when they need you. At this point which is a fact they will not consider whether a family member is on their death bed or you are extremely ill.
Some weeks you will get 4 hours but yet demand one to put them as a priority drop everything else and if you're lucky you will get more hours.
No health and safety adherence from my own experience physical and verbal abuse by colleagues or even management is classed as normal.
Hard work is not recognised and motivation is not evident from management, team work is there on the good days. Management will expect you to work as a team for them when they need it such as working for free during stock takes which takes at least 2 full working days
You will only get half an hour break but those who smoke are given breaks inbetween and you are made to feel that you are not even entitled to a break and you're close to loosing your job if you consider taking your hour or half hour break during a full day shift sometimes not at all, from what I know this is actually illegal
There is very little opportunity for growth unless as previously stated.....you work free hours as a "favour"
The fact that employees work for free shows that either the head office doesn't understandmore... how the shops operate and what is required or management doesn't utilise the hours they have appropriately No consistent hours, your wage will vary from month to month
Most importantly it is made difficult as an employee to have any form of contact to the HR or Head Office ..due to this you have no form of employee protection and rights.less
Retail Shop Assistant (Current Employee) – London, ENG – 9 October 2014
Its non stop working at card factory which I enjoy as I like to be kept busy but it can be very repetitive. I work with a great team and everyone is very friendly and welcoming. The hardest part of the job is how repetitive it is and its not a very challenging. The enjoyable part is when you get really nice customers.
Stock Replenishment & Cashier (Former Employee) – London, ENG – 22 January 2014
A typical day at work for me would be get up around an hour and a half before I start the job, provided I still have enough time to get to work early, 'Early bird catches the worm' I say.
I've learnt that no matter how hard you try to keep the shop tidy, customers always find a way of messing it up or putting objects where they never found them.
Management was good, I had my timetables on the wall and also had one printed so I always knew when I was working.
I feel like I can say that myself and previous co-workers get along good and have a laugh, But know when to hold it back when working to not distract eachother.
The hardest part is working under pressure - Example; I'd be working on the till on my own and the queue would be constantly building up, I can cope but It's always easier to have someone by your side on occasions.
The most enjoyable part of the job is, Once your comfortable within the branch of a company and you get to know all your colleagues and managers. Over time you feel like one big family. It's a good feeling. So you can be happy and have fun at work without it getting in the way of your job and priorities.