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Capita PLC Employee Reviews for Disability Assessor

Job Title
Disability Assessor53 reviews
Location
United Kingdom53 reviews
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5.0
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Capita PLC are a great and innovate company to work for. Having worked for the company in a field role for the last number of years I would have no hesitation in recommending them to any potential employees who are looking to further enhance their respective careers.
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1.0
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Be prepared for 16 hour days, training is good but after support could improve a lot. You are thrown in after. You have buddy for a week who listens in on the assessments but more support needed initially with report writing. Friendly people, but a very hard job needing a lot of hours commitment.
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1.0
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14 hour days but only paid for 7.5.
None clinical managers who have no idea what the job entails .

Do not leave your current nursing job .

False advertising.

Although they advertise weekends and bank holidays off , you will be working writing reports and prepping cases for the week ahead .
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5.0
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Competitive pay and great philosophy they take car of their staff and listen to our needs and concerns
Their values are well known throughout the business and regular training is provided
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2.0
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Fast paced, overbooked, stressful, minimal support, fabricated information at interview, making it sound like the ideal job, but once out doing it, found out it was a nightmare
Cons
Long hours, overbooked days, minimal support
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1.0
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Please do not leave a NHS post to join Capita as a Disability Assessor - it’s a job that will completely take over your life. All cases are audited and virtually impossible to pass. There’s a very silly rule about getting five grade A reports in a row to get approved. This is a very difficult thing to achieve as audit will tell you amend cases for things such as not typing a word correctly. Given that the reports are 3000 words upwards this becomes a real issue. You will work many more hours than what you get paid meaning the salary is poor. I cannot see who would give this job five stars probably someone employed by Capita and told to do this so folks don’t get put off. Yes the training was pleasant and the first few weeks okay afterward it is awful
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1.0
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The pay is inviting and even the training..although tough is doable. However the job is horrendous. All your work is put through a rigorous audit..and each auditor has different opinions on your work..so you do something one way one time and it's right.. next time you do it you're told you're wrong. And get a fail grade. Get enough fails and they sack you.
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2.0
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Most DAs work in excess of 50 hours per week in the first six months. All work is audited and this can be frustrating when assessments are returned and amendments that you don't agree with are made in your name. Very high staff turnover and nothing like the interview promises. Pressured and fast pace with 12hours work for every 8 hour shift.
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1.0
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I worked as a field DA for 3 years. At the time of leaving it was a rare thing to still be working in the role after that length of time. Most DAs left within weeks of starting. It’s a job you need to completely set aside every other aspect of your life for. You need to be prepared to choose report writing over spending time with family and friends. The work load was ridiculous with management being purely concerned with meeting targets and getting bonuses. There was little to no support, little flexibility and it was a very unpleasant role in which you can set aside any health professional training or caring attributes you may have and switch on your cynical side. A day spend often being verbally and physically abused by customers.
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3.0
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Capita are not interested in retaining their staff once trained up. It was a shame a I liked the job but the report writing was impossible. Your life felt like it was taken over by the number of reports you had to prepare for, write or amend. You could literally be expected to sit at your computer night and day! Even if yo-yo had days off there was a pressure to write reports.
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2.0
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working in an office and in the community assessing individuals and writing reports. The element of patient care is overridden by the need to meet targets to enable managers above to achieve bonuses!
Avoid at all costs!!!
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1.0
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Training is fun. It gets you keen and excited. But they will drop you if you don't meet the grade with no notice period. They expect a few not to make it through training so if you're leaving a career and pension be aware. Only about 10 per cent of my group are still here. Most quit. Many get laid off. The job is pure mind numbing. It's depressing. The financial reward wears off quickly.
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5.0
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I started this job being aware of all the negative publicity but being a nurse for 33 years I felt it was a role where I could make a difference and give the customer a positive experience. The five weeks theoretical training with interactive scenarios using professional actors was fantastic. The trainers were so enthusiastic and a well rounded base to start our work in the clinic. The support continued with coaching and I always felt at any time I had a range if people I could contact for advice from those with more experience to my team manager. I appreciate the job is not for everyone and as well as health care expertise you need to be computer literate to deal with various packages used to assess and document reports.it is not fast paced but there are precise timings involved so you do need to be organised and conscientious.
clinicclinic.coachiclicontjnued
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2.0
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This is a great job for a single person with no life! The working hours are unreasonably long, the management are not supportive in the least and as for the care and compassion you have as a nurse - forget it! The whole job is productivity led with little thought or respect for claimants or those assessing. Think long and hard before accepting a job here
Pros
PROS -fairly good salary with good benefits, clinic is conveniently situated for all travel needs, equipment supplied is of good quality, That's it!!
Cons
No support. Unreasonable goals to reach within the timescales demanded. NO job security, if your face doesnt fit - your out! Nursing skills and knowledge rendered irrelevant
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1.0
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If you don’t mind being physically & verbally abused or have the claimants stork you, then apply.
No work life balance. Contracted 3 days a week but work 60+ hours with no extra pay. Management have no managerial skills. They couldn’t careless about your safety as long as they hit their targets.

Don’t be attracted by the pay, it’s not all it’s cracked up to be!
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4.0
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I recently started working for Capita and honestly, it's hard, but you are so so so supported! Yes there is a lot to learn, and it takes some time to get used to the style of writing reports, but your workload is gradually increased over 3 months and you have such good support from coaches, advice line and management throughout. You won't get 9-5 life straight away but you will get a really varied and interesting job role
Pros
Lots of support, gradual task increase, weekends off, better money than NHS
Cons
Lots to learn
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1.0
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Had to work extra hour's on day's off to keep up with the amount of work they gave you. They had no empathy for people who had a disability, they push more and more onto you. Very very stressful
Pros
None
Cons
Working extra hour's unpaid to fit your workload in
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2.0
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Very long hours required to complete assignments, average weekly hours 70-80 hours a week, spent Sunday preparing for Monday assessment sometimes upto 50 piece of evidence to review and document prior to assessment. inconsistent reviews of assessment due to various reviewers looking for different points, inconsistencies with level of details requiredrequired


poor work- life balance
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2.0
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I say AVOID, RUN and FLEE.
Training for the DA role is fantastic BUT it is not reflective of the actual job role.

Capita knows this job can have a detriment to your wellbeing and during training they encourage and inform new DA’s about a free counselling helpline for them and their families. What kind of Job will offer this pre-emptively unless they know the effect of this? They give the number to the DA’s during training which explains a lot.


Capita knows that most people are not cut out for this role. This is not because it is hard to master BUT they know it really does not offer what it promises. A sensible human being would not work under such conditions as truly there are better companies to work for with Real Work-Life balance right from the time you start the job. Believe me, I know as I have done my research on this.


Overall you will have no-life in this job role. Work-life balance is a myth – it comes once you’ve endured many years later when you work for QLS(quality learning support- or in audit or as a coach).


It will suit you if you like to be on your own and can dedicate yourself 100% into the role until you are approved which is usually in 6months time or longer with performance management.


Those who cherish having time for themselves such as going out with friends, explore hobbies, watch TV and not be working only and like to complete their work each day THEN this is not the job for you. This job will isolate you and pressure you so much it can affect your mental health functioning. I would say DO NOT BE TEMPTED with the MONEY. I have worked for
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1.0
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Good internal communication. Online training good. Computer on early morning and logging off late at night. Hardest part was the isolation and feeling of relentless amount of work. Best part was meeting people.
Pros
Reasonable salary
Cons
Long hours working well into the evening.
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3.0
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I was briefly a DA - it is a job of extremes, with about 10% thriving on it and 90% being in the most miserable place mentally and emotionally they've ever been in their life.

Training is a little hard but fun, with a cohort starting at the same time. You make some friends, and it is paid - a good salary. 5 weeks easily passed.


There are essentially 3 variants of the job.

1) Paper-based, where someone's dependence is obvious, from records and medical notes. Boring, but easy money if you're IT literate.

2) Mainly clinic-based - you stay in clinic and people come to you. You listen to their tales and look for EVIDENCE of what they tell you. Their diagnosis is irrelevant in and of itself; independence, or specifically evidence of it, is what is assessed. This is not pleasant, basically because nearly everyone lies though their teeth to you and is clearly obvious, but you can bear it and write the report and be home before typical working hours would usually allow. HOWEVER very few areas allow you this - 90% are not this lucky.

3) Mainly (read, almost always) home visits. This is mental, physical, and emotional torture. The day is not 9-5pm. Read, 7:30am - 10pm to assess and submit reports. Some of reports will be returned to you by daily audit for 6 months (!), so next day you will have 7:30am-10pm PLUS amendments. Rinse and repeat. The actual assessment will be 5% people who ought never to have required an assessment, i.e. terminally ill or not compus mentis. >90% will be blatant, ill-informed liars who attempt to emotionally blackmail you - as a AHP, this is so,
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Pros
Salary, some good friends who left same time as me
Cons
Aggressive lying clients, unreasonable management, physically impossible hours, mental health, poor equipment, no help
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