Worst place to work, ever!
Customer Service Advisor (Current Employee) – Runcorn, Cheshire – 9 August 2018
All Capita care about is making money, not looking after their staff properly. Ops and managers care more about stats than making sure staff are taking care of the customers. If a manager does not like you for whatever reason they will go out of their way to sack you even if you're good at your job. You are disciplined for taking too long on a 'personal' so if you need to take an important call or you're having a poo, they don't care, they just want their stats to look the best. They constantly tell you one thing and then do the complete opposite. They make empty promises to you. They offer out sweets if you've done a good job, no one wants sweets we want DECENT PAY. Even the company they use for the canteen lunches is overpriced, no wonder everyone is poor. This is the worst place I've ever worked. So many people take time off sick because they can't handle the customer complaints. The customers wouldn't be complaining if we did what we said we would do for them. If we fixed the problems instead of sugar coating them like management want us to do. If the companies that Capita represent knew half of the stuff that goes on, their contract would be pulled instantly. If you work here, get out. If you're thinking of working here, you'll love it for the first few months and then you'll realise what a huge mistake you have made. It's not just me that thinks this either, everyone in that building thinks it's awful. The only people who don't are the ones with every weekend and bank holiday off, a liveable wage and a fancy car.