I lasted 12 weeks, hated it. Horrible atmosphere and environment. I was told it’s quality of the call not quantity, this was an absolute load of rubbish!! They didn’t like you to speak to your colleagues that you was sat next to, even if no calls was coming through!! You are also treated like a battery hen, bum on seat, call after call after call, if you needed the toilet the time had to be knocked off your dinner or break, but nothing given back if you ended up stuck on a call at the end of your shift. I absolutely adore all animals but this place broke me, it was so demoralising. The building is soul less, and like an airport hanger. This place has put me off Call Centres for life!!
Just to reiterate Capita run the Call Centre for the RSPCA, maybe they need to move away from Capita?? As people are leaving in droves, from my group over half have left already.