Marketing Manager (Former Employee) – Potters Bar – 5 July 2017
this was a stimulating place to work with good communication between management and staff and between departments. the product development was the best part of the role with the ability to involve customers in the process.
Customer Service Representative (Current Employee) – Potters Bar – 28 August 2015
On a daily basis I process retirement bond applications, liase with fellow colleagues within a tight-knit team, take incoming calls from Financial Advisers, Account Managers and clients for updates and information. I bank the cheques we receive with the applications and make sure the case runs smoothly. I have worked within two teams at Canada Life; Annuity New Business and Investment New Business where I have learned a considerable amount about retirement and insurance.
My colleagues within my team are a huge plus to the job as they are of similar age and interests making it easy got us all to work well together. I also like the job as I am always kept busy and the environment is positive and uplifting. The most difficult area of the job is that we are unaware of how busy the workload could be until the day. Therefore some days our team have sometimes triple the amount from the previous day, which means we need to come together as a team to ensure all the work is finished correctly & efficiently.
My managers are approachable and trustworthy, creating a pleasant environment to work in.
I believe I am now ready to further my skills and knowledge in a different role.
A typical day consists of Amin and Maintenance work. I have learned a lot in Customer services and other skills on the Facilities side of the job with the various courses I have completed and training from very professional colleagues.The hardest part of the job would be hitting deadlines on maintenance work as sometimes weekend work is required.