Caffe Nero Employee Reviews

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3.0
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just a job..
Barista (Current Employee) –  Manchester, Greater Manchester14 September 2018
work here require to much expected from you.. have to do everything at the same.. everyday running like crazy for minimum wage... lack of employers all the time and just give you 30 hours per week.. not worth it work here...
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4.0
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great place to work
manager (Former Employee) –  Lymington, Hampshire12 September 2018
It is always a busy place and has very high standards there is a lot of progression in the company.
the training is very good. you can go with no experience and with the right attitude progress quickly
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3.0
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Fast Paced
Barista/Waitress (Former Employee) –  Inverness, Highland23 August 2018
Fast paced and lots of work to be done, you don't have any time to rest or dilly dally. there is always jobs needingdone.
High turn over off staff i am currently the longest working staff member.
Cons
long hours, unpaid breaks, early mornings, short breaks
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4.0
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Fun if you're willing to put in the effort!
Assistant Manager (Current Employee) –  Bangor13 August 2018
I've loved working for Caffe Nero these past two years and, before I started working here, I didn't really know what hard work meant. The hours are long and most days can seem hectic and crazy but, when you have a great team behind you and regular customers to welcome and chat to, it can also be a really satisfying place to work. And it isn't just about coffee.

Making great quality coffee, once you've completed all of your training (which is intensive and, nowadays, conducted in-store), is almost secondary. Nero, above all else, is about providing fantastic customer service in a manner that is efficient and friendly.

The work itself is physically demanding (cancel your gym membership, you won't need it) but, provided you attack each day with a positive attitude, you'll find that most of your shifts just fly by! There's lots of opportunities to progress and most everyone who start out as Baristas will always move on to becoming Shift Leaders eventually. Nero are big on promoting from within and most of our Store Managers and Area Managers started out as Baristas.
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3.0
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Great to get job experience
Shift Leader (Former Employee) –  Heathrow, Greater London11 August 2018
Not a bad company to work for however expect to work very unsociable hours and weekends. Pay for lower level is too low resulting on a high staff turnover meaning you will be doing the job of 2 people at any given time.
Pros
good culture
Cons
unsociable hours and long shift, not great pay
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4.0
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its alright
Barista (Current Employee) –  Glasgow6 August 2018
caffe nero is okay as a part time student job I wouldnt want to work here full time as a barista because that would mean spending 10+hours a shift making drinks
Pros
free coffee on shift
Cons
exhausting work
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5.0
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Enjoyable
Shift Leader (Current Employee) –  Lymington, Hampshire30 July 2018
It's a good way to start of building your communication skills up as you'll be talking to customers on a day to day basis, and the people you work with can help with your skills too.
Pros
Seeing regular customers
Cons
Unreliable shift patterns
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5.0
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Family outside of family
Assistant Manager (Former Employee) –  Bolton, Greater Manchester24 July 2018
Wonderful company, fun and loyal. Great way to learn a new trade with plenty of room to progress. Great store atmosphere and always fun on shift even during busy periods.
Unfortunately the hours are long i.e 6.30am starts with a 19.00pm finish with only a 20 minute break. Which causes fatigue when constantly on your feet which doesnt allow enough social time or arrangements outside of work hours. But loved working here, great people!!!
Pros
Great teamwork, progression ladder available
Cons
Long hours, early starts with late finishes, weekend work
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5.0
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good place
Barista Cashier (Former Employee) –  London22 July 2018
nice people nice but hard job always meeting new people and remembering a regular customers , had so many experience gained lovely team and best manager
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3.0
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Fun Workplace
Barista • Shift leader (Former Employee) –  London, Greater London19 July 2018
While working for this Company I learned how to be a good barista, how to deal with costumers and how to be a supervisor. Working for Caffe Nero also helped me improve my English.
Pros
good discounts
Cons
long shifts
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3.0
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Great fun, but not well paid.
Shift Supervisor (Former Employee) –  Norwich17 July 2018
Caffe Nero is a great place to work, provided you have the right manager.

The team are trained to work well together, and the ethos is to have fun and work hard. The pay is not great, however, and the job is not easy.

The best part of the job : the team
Worst part: the pay
Pros
Excellent staff discounts on food and drink (Free coffee at work!!)
Cons
Low salary
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4.0
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fun place to work
Store Manager (Current Employee) –  Huntingdon8 July 2018
Great company to work for, always a busy job role there was always something to do. Learned alot and are quick to progress you if you desire it enough.
Pros
great discounts on food and drink
Cons
long hours
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4.0
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NoJ ob Work/Life Balance
Store Manager (Former Employee) –  London, Greater London4 July 2018
There is no work/life balance....paid for 48h worked almost 60 every week.
It's an hard job, however Caffe Nero is giving the possibility to grow up quickly to a management role
Pros
career grow
Cons
long hour
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5.0
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fun
Shift Leader (Current Employee) –  Belfast27 June 2018
Face paced and exciting environment to work in. Very company focused and they drive you to be the best at your job. Overall happy to work for them on a daily basis.
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4.0
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fun workplace
Assistant Manager (Former Employee) –  London11 June 2018
learned how to manager a business and manage a different people and training stuff fro start and make sure the lear to the job perfectly , and help the manager with all the management roll
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1.0
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worst complicated
Assistant Manager (Former Employee) –  London7 June 2018
bad hour shifts plus nights shift (soho)
no breaks or really short ones
orribile management
more then 50hours per week sometimes with only one day off
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4.0
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Chilled and enjoyable
Barista, Shift Leader (Former Employee) –  Sudbury3 June 2018
Made good relationships with regular customers. Very friendly environment and supportive team. Team morale is boosted with group activities and regular team meetings. Overall good place to work but the wage y increase with position is almost not worth it.
Pros
Discount on food and free hot drinks.
Cons
Wage increase with progression is not much.
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3.0
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Fast paced, good training, many issues
Barista/shift leader (Former Employee) –  Sutton30 May 2018
The stores themselves can be real fun to work in, however there are a lot of demands placed on your personal time, you are expected to attend out of hours parties or explain why, you are expected to be available hours before your shift starts if they call you in and also hours after so don't you dare make any sort of appointment because if you refuse to stay you can be subject to disciplinary action, believe me, they will find something to blame you for so they can call you in for That. Training is exceptional however and they really seem to want to create a great environment when you train but you can't implement all they want you to at floor level without having to justify things to management, it's hard work for as little as they can get away with paying and is painfully understaffed.
Fabulous job for young, single people who love to socialise out of work and grow real friendships with their colleagues, not so great if u have a family or outside commitments, basically if you can commit 100% of your time to them you will do great.
Pros
Meals on shift, free coffee, great training
Cons
Long hours, very demanding on your time
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2.0
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Ok
Shift Leader/Barista (Former Employee) –  London, Greater London21 May 2018
Well I enjoy serving customers. Taking orders and making them. We do have the nero party as well. Though ts busy at times. It's still a fun place to work.
Pros
staff discounts
Cons
flexibility needed
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3.0
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Huge Contract
Store Manager (Current Employee) –  North West11 May 2018
Best trained staff off all major chains for coffee but shops are ran so tightly on hours that staff turnover is a constant issue due to workload. Store Managers are not actually managers but Baristas that need to find time somehow to do any sort of leadership work on massive 48 hour contracts. Also you will do more than 48 hours. You will end up covering holidays/sickness.
Pros
Training
Cons
Long hours.
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Overall rating

3.5
Based on 317 reviews
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