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Caffè Nero Employee Review

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Job Work/Life Balance
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Not Good Enough Pay
Barista (Current Employee) –  Belfast24 September 2019
They want you to do everything yourself with only two people running the coffee shop at a time because that is the 'nero standard', this includes dishes, cleaning, serving, restocking. When stores are as busy as they are this is a lot of pressure to do this all by yourself. Not paid enough to do the jobs of five people in a regular cafe environment. Additionally, only get a 20 minutes break, UNPAID, and only for over 6 hours. Only get 40 minutes, STILL UNPAID, if you work more than 10 hours, meaning loads of 9.5 hours shifts with one 20 minute break.
Good opportunity for growth and advancement throughout the company and they love to internally recruit for higher positions. But they over work their staff with little to no gratitude to be honest.
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Stressful, not respected in the role.
Barista/Waitress (Former Employee) –  Banbury6 November 2019
Good if you want to advance to management roles and enjoy making coffees, but the job gets repetitive and the staff consider you very replaceable e.g. will be looked down on for taking any sick days and even fired.
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Job Work/Life Balance
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Not great
Shift Manager (Former Employee) –  Devizes1 November 2019
The company treated me poorly from start to finish with terrible development and pay. The management was poor and couldn't organise any basic shifts/ rotas/ teams.
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Overall rating

3.3
Based on 447 reviews
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Ratings by category

2.9Work/Life Balance
2.7Salary/Benefits
3.5Job Security/Advancement
3.1Management
3.6Culture