Shift Supervisor (Former Employee) – london – 10 November 2018
Caffe Nero started off a fun and welcoming environment to work until the army like training began and you were thrown into a red T-shirt, and had to earn you black one! Already that can made any confident person feel singled out, the manager had little to no understanding of mental health so in my opinion if you suffer from any form of mental condition do not work for caffe Nero, it simply isn't good enough for them!
The coffee standards are very high so if you have experience already in coffee you may as well throw that out the window, and feel like a baby learning to stand again.
Cafe Nero claims to be family driven, but you are not family to other staff, and MUST remain professional and you shouldn't really be 'friends' with your co-workers, therefore loosing the ability to have real life conversations with the people you spend half your day with! Most companies are Customer driven, such as customer is always right, customer comes first, all that is true BUT Caffe Nero takes it way to far, to the point were you can't defend yourself against bad customers without feeling your manager breathing down your neck!
Caffe Neros "family" is basically managers from other stores and your store talking about their staff behind your back , on numerous occasions I witnessed this, other store managers even took it on themselves to report behavioural issues to your own manager which they may of witnessed when visiting your store, it made us feel constantly on edge and constantly being judged, not to mention constantly feeling like we have to 24/7 give a unbeat fantastic happymore... smiley performance with every single customer just in case someone's watching you!
The waiting around for your black shirt is ridiculous, you could be in red for a month, 2 months or even 3 months and your manager still hasn't given you the holy grail of black t-shirts, you have a time period to get out your red t-shirt so the pressure becomes unbearable - but you won't be told why your still in your red shirt, it's more on the lines of "work it out for yourself".... It's like a mystic right of passage! We aint on Hells Kitchen Cafe Nero - we shouldn't need to earn a black jacket.
To much information is thrown on you at once and your expected to remember it! - training is hard, and I mean HARD, you have to learn EVERYTHING if you want your black shirt, all coffees, all money management, all stocking and ordering, the whole food and cake display, all the dates and times for said cakes and food (believe me there's alot) all routines of open and close, all the ways you have to serve a customer, the six steps, constantly repeating the same thing like a broken record player! And that's not even half of it....
So, if you want to keep your sanity, don't work here, if you like boot camp only like coffee! Work here.less
discount on food, good pay
bad management, bad customers, too busy, too corporate
Barista (Former Employee) – Wakefield, West Yorkshire – 27 October 2018
A beautiful company to work for - not everything they do is 100% shining beacon of humanities best, but they do try. I suppose when you have people with power dictating jobs they haven't worked in over 10/15years, there will be some discrepancy between what sounds like a good idea and what is actually necessary, needed and capable of implementation on the shop floor.
However, putting the aside, the environment and the team is what makes Nero a delight to work for. There is much emphasis on the Nero Family, and your work environment comes to prove that is the case. It made getting up for work fun, and delightful. Especially as holiday's approached. The atmosphere always warm and welcoming made you want to be there and to continue to contribute to that atmosphere. The manager can make a massive difference, and make you dread a shift or love it. But even with a less than stellar manager, (who was eventually replaced with the best manager i've ever had) the team supports one another and work is still enjoyable and worth getting out of bed for. Would work there again in a heartbeat.
Shift leader (Former Employee) – London, Greater London – 25 October 2018
Pure modern day slavery. All those who work for this company long-term most probably have abnormally low IQ's. If even 1p is went missing the manager would be negative... Never mind £10. "whos fault was it? who took it? I'm taking it from your tips". Thats right. The manager would take missing money from staff tips. Pure illegal. Oh, and off course you're not gonna get paid if you finish 1 hour late because there was a fault with the till and you cant close on time and go home. Constantly running around for minimum wage and exhausted after every shift. Even £20/ hour would not justify working here, never mind MW.
Assistant Manager (Current Employee) – Manchester, Greater Manchester – 22 October 2018
Need to be quick, not much on staff but you will find you won’t be standing around for one minute. Hard work and good pay. I’ve been with the company for quite a while and they work around my child and my needs but if I need any help they are not very supportive and would rather you just got on and made them money, not really apritiated by higher team, they don’t care about you just the money they make. Each payrise they take something away from you, first it was free lunch then it was paid breaks.
Store Manager (Former Employee) – Oxford – 16 October 2018
It is a quite fun culture. The office organises various parties where you can get to know other people working in the company and just have fun. I also enjoyed busy caffe times, because it's such a buzz.
Shift Leader/Barista (Former Employee) – West London, Greater London – 8 October 2018
A lot more responsibilities for only 30p extra pay per hour. Staff is generally treated terribly by the company and treated as disposable. Becoming a shift leader just makes you another scapegoat to any existing problems the company may have. Management is focused only on how a dreamland version of the store would look, not how the staff are feeling and what can be done to improve their mental wellbeing to therefore get more out of them. You realistically cannot take breaks and start or finish on time. You always have to start earlier and close later without pay because its physically impossible. Can't wait to leave.
Barista (Former Employee) – London – 2 October 2018
Good place to work but only when you work with people who don't panick when there is a que. It gets busy, sure, but when your colleagues don't know how to deal with pressure they can make it impossible to work there. Chill.
Barista (Current Employee) – Manchester, Greater Manchester – 26 September 2018
The way staff is treated in this company is a joke. Minimum wage, running around all the time on your feet for 8/9 hours with a 20 minute unpaid break. You don't get free food on your shift . Often understaffed. Unsociable hours. Customers are more important than staff.
Long Hours, Unpaid Breaks, Stressful Atmosphere, Always Busy
Store Manager (Current Employee) – Harrogate – 25 September 2018
If you are on a salary your pay is competitive in its field however the amount of hours expected of you is high. The have a good culture and hold events for you though out the year. They have a small business mentality
Barista (Former Employee) – Yeovil – 14 September 2018
Caffè Nero can be a really fun place to work if you have a good team in your store. The pay isn’t amazing but you get a incredible discount on food and drinks and there’s lots of fun events throughout the year where you get to meet all the other teams in your area.
Barista (Current Employee) – Manchester, Greater Manchester – 14 September 2018
work here require to much expected from you.. have to do everything at the same.. everyday running like crazy for minimum wage... lack of employers all the time and just give you 30 hours per week.. not worth it work here...
manager (Former Employee) – Lymington, Hampshire – 12 September 2018
It is always a busy place and has very high standards there is a lot of progression in the company. the training is very good. you can go with no experience and with the right attitude progress quickly