staff great, management poor.
Worked with some lovely staff but management of those staff was poor. Staff not consulted on any proposed changes until rolled out to the public and then had to deal with fallout when the changes were found to be poor choices.
Some very experienced staff who felt undervalued and totally demotivated when offers suggesting improvements to the service - more... were constantly ignored. - less
Prosgood staff who became good friends
Consmiddle management who couldn't manage