Sales Consultant (Current Employee) – Manchester – 31 October 2018
Awful place to work, no job security, take commission off you all the time not worth the stress or the amount of hours you do. Promised 1 late a week but 4/5 of them are lates! Not a sales job, not allowed to sell or advise wouldn’t recommend to my worst enemy. Loosing staff quicker then they can get them in.
MSA (Current Employee) – Salford, Greater Manchester – 23 October 2018
I joined Bupa full of enthusiasm. 3 months in and I found myself regretting my decision to leave my previous job. Literally no time to breathe. Constant changing of the goal post for your targets, of which all are u realistic. If you receive a complaint you have 10 mins to investigate. 20 min freedom breaks per day. This includes your comfort breaks. Lovely staff, nice building but as the saying goes... you can't polish a t###.
RECEPTIONIST/ADMINISTRATOR (Former Employee) – London – 21 October 2018
I enjoyed my time at Bupa and working with a great bunch of people but I don't think management was really interested in the staffs concerns. The hardest part of the job is dealing with a lot on your own and not having any management around to help/ back you. They also didn't help advance the right people. I would recommend this work place but only if you are happy to not go anywhere!
Member Services Advisor (Current Employee) – Salford – 21 October 2018
Working at bupa for a few months now the training is intense but rewarding you have a lot of opportunity at Bupa to move around departments it’s a amazing building and staff are all friendly it’s a very busy environment it’s a challenging job at times but I am enjoying my time here I can’t understand the negative reviews as it’s to has a lot to offer free gym onsite parking and restaurant hours are good what’s to moan about really
Maintenance (Former Employee) – West Yorkshire – 29 September 2018
Having worked for BUPA for 22 + years, I would certainly not recommend them as a Company to work for. After being classed as a Head of Department was downgraded to support. A responsible position and at the end earned 25p an hour more than a kitchen assistant. I was expected to be on call 24 hours a day and was not paid for this only if I actually had to go into the home. BUPA are more concerned about paperwork (for my department of which I was the only one) being "compliant" than the needs of the residents. Introduced I pads - no training received and oh boy is it easy to cheat e.g. 6 monthly hot water temperatures, paper records every hot tap temperature I pad only requires you to put in one temperature. (As far as I am aware not CQC do not like it) Staff have no respect for the building, equipment and decoration and management just shrug their shoulders and do nothing about it. Staff turnover is awful, they no longer seem to start than they leave. I stayed so long because I enjoyed my job. I retired, not a thank you or anything, just deducted me 2.5 hours off my pay as I left early.
I found my time at Bupa to be both rewarding and Educational, I owe much of my experience to the opportunities provided to me from employment with them.
Working within the call centre environment much of the day might seem repetitive but every conversation was unique to the customer.
I found the hardest part of the job was not being able to help customers due to certain company processes or policies, however, I and the customer understood the reasons these were in place.
The call centre environment was a rewarding and fun place to work with high moral and great team efforts making each day enjoyable and different. There was a healthy level of competition among the department and team.
I did find the progression ladder to be rather difficult to climb.
You never got a thankyou from the manager for doing a good job, manager shouts at a staff in the middle of the home instead of taking them to the office and explaining what the employee might of done, the housekeeping staff had to clear up poo when they weren't suppose to. The staff always spoke in there own language when in staff room when the rule was that they were suppose to speak English when on site of the care home. The most enjoyable part of the job was going home. We were only aloud a 15 minute break at lunchtimes. Never see any top management at the Bupa care home. The receptionist and administrator was fine.
Typical day at work; monitoring all areas of Radiology, supporting the internal teams and external teams, ensuring all reports are going out to the correct Doctors and address. Answering to incoming calls, redirecting calls to the correct area's in the Hospital. Responding to emails and faxes accordingly. What I have learnt during my time here is to task management. How to prioritise problem solving. How to work with a big team and help all in various daily tasks. As well as managing and supporting the team. I always hold meetings for Radiology and the occasional MDT meetings. Booking out boardrooms for the year and organising refreshments. I have numerous audits that I use to help run the daily duties smoothly and catch risks and solve/avoid near misses. The hardest part of my job is that I am the only secretary in Radiology. Sometimes it does take a tole on my daily duties and I normally end up working over time to complete tasks. The most enjoyable part of my job is knowing I'm doing my part to ensure peoples health's are being solved.
(Temporary) Customer Service Adviser (Former Employee) – Salford Quays – 11 September 2018
I absolutely loved working here. I loved the training (I had a great trainer) and I loved getting into the actual role. However, I had not actually passed through the training. It's predicted 5 weeks of calls while being coached before going fully into department (i.e. you're out of training). However, I was ill in the middle of that, and then going back, it was taking me much longer to get through. (You have to pass a certain percentage of audited calls.) I was a bit worried about this while I was still in the probation period, but was assured that every case is assessed individually. As I was enthusiastic about the job, and was good at it with the exception of a few mistakes (which led to failed calls), I wasn't too concerned.
However, one day, unexpectedly, I was given "an unscheduled probation review". I'm not sure if I was expected to defend myself, but as it was out of the blue, I was upset and unable to fight my case, and not half an hour later they told me that my time with Bupa was to be terminated.
As I said, I loved working there. This was because of the positive work environment, particularly the people. Everyone there who I came across was friendly. Maybe one person didn't smile back at me if I smiled at them, honestly. I can't rate the staff highly enough as a whole.
I also liked the strictness of their work policies. However, I think this is where they could also change a bit. I think by all means having rules and making sure they are stuck to is a good thing. From time to time, though, these rules ought to be reassessed an adjusted. Formore... example, the phone times are monitored, so it is clear when you are on calls and when you are doing other work. You are expected to take all your drink and toilet breaks in the 20 minutes of "freedom breaks" throughout the day, which just isn't enough when you're constantly on calls in all the other time. I also think that this strictness meant they were not as flexible when it came to my learning curve. I could have done really well for Bupa as a company, had they given me the chance to progress at a slightly slower rate than expected.less
Care Assistant (Former Employee) – Newbury, Berkshire – 8 September 2018
This was my worst job ever. Always short staffed because they pay minimum wage. Heavily reliant on agency staff who would have maximum cigarette breaks. If you speak to management they hear you out but nothing ever gets done. Bupa is the lowest pay care home in our area. The public areas are decorated beautifully but the resident’s room not very good. Bupa expect maximum commitment on very low pay. Maybe if you have a good Manager then things would be different!
Meeting and chatting to residents and their family
Member Services Advisor (Former Employee) – Salford Quays – 7 September 2018
Good company to work for if you have the right manager. Once you've passed your probation get to a team where you can develop your skills if your in customers services your more or less like a receptionist and doing jobs other teams can not be bothered to do
Good pay for what you do
Some Managers giving advice on a job they couldn't do
Care Assistant (Former Employee) – Newtown – 6 September 2018
I enjoyed working for Bupa. It has given me lots of experience The staff were amazing to work for and would also be really helpful if you needed someone to talk to. They are respectful and would always encourage you to do more.