Your job plan changes every month, the training is obsolete, you have to speak to everyone in exactly the same way, regardless of the individual's call or you get reprimanded, threatened with disciplinary meetings, loss of any bonus and even job.
This is due to being audited on 2 out of 1000 calls per month.
you are allowed 20 minutes in total a day to remove yourself from your desk including loo visits. any time lost in the day has to be made up that day. even down to 1 minute late.
with no allocated desk to work from, to open up, on average 10 programs each morning, on a previously unused computer, takes about 20 minutes to load, to be ready to take that call so actually, you work 20 minutes without pay. each morning.
management do not seem to take employees into consideration, in relation to their own health. especially mental & stress. but quick to keep calling, and intruding your personal space i.e: home,to get you in work, And expect you to be an expert in a job that you have not been trained on.
The guys you work with on the same level are very friendly. There is a Gym and catering facilities,which incidentally does not open in evenings for late shift workers or weekends.
People are frightened to stand up to managers and tell them what they really think, and somehow surveys done by employees who say they have put negative scores, uncannily always say we are all happy with our job.
too much pressure to meet the target scores