Whether Bupa was good at some point ages ago or not, is an opinion. Now a days Bupa is one of the worst Healthcare services for elderly people in the UK.
They just gave up time ago and all they are expecting is eventually shut down or sell the care homes to other companies like HC One (which is giving worst service even).
Since time ago they has stopped any important investment in the Healthcare field, keeping minimum wage for their HCA staff, they don't care about residents, just profits.
Are just places where you wouldn't like to take to a member of your family at all.