MEDICAL RISK ASSESSOR / UNDERWRITER (Former Employee) – Staines-upon-Thames, Surrey – 20 August 2018
My day consisted of being on the telephone taking calls from the sales team with new members, customer services with existing customers, GP's and Consultants, other departments and all dealing with medical queries. I learnt a lot about medical conditions and how they affect the body. The workplace culture was that of team work, everyone always helping their colleagues. The hardest part of the job was declining medical cover to someone who so needed that help and the most enjoyable part of my job was always helping others.
Member Services advisor (Former Employee) – Staines-upon-Thames, Surrey – 18 July 2018
during my time with Bupa, I was made to feel like a machine and didn't feel there was much of a work-life balance and although I'd met some lovely people the stress of the job was enough to make me want to move on
Healthcare Consultant (Former Employee) – Staines-upon-Thames – 21 March 2018
Great place to start of with. But at the end of the day, it is just a job, not a career. Management need to be more understanding and treat their staff like the adults they are, rather than school children.
Healthcare Consultant (Former Employee) – Staines-upon-Thames – 6 March 2018
Bupa don't seem to care that they have such a high turn over of staff. The inflexibility from them makes for a very difficult and stressful work environment. If you value your sanity and self confidence, do yourself a favour and look elsewhere for a job!
Various roles (Former Employee) – Staines-upon-Thames, Surrey – 20 February 2018
When I first started in 1995 it was a very enjoyable place to work with lots of opportunitoes to learn and advance through training and coaching. However, by the end of my time there the workplace environment had become almost intolerable due to various company strategy changes.
Healthcare Consultant (Former Employee) – Staines – 14 November 2017
Management is terrible, they want to hear your feedback and do nothing with it. I know it is an office but the talking behind backs in horrid, can make you feel extremely uncomfortable at times. They expect you to work 8-8 to hit a target that is worth nothing in the end because if the quality team aren't your friends one month you're over. Shifts are alright if you're okay with working random shifts between 8-8 and the 1 Saturday in 4. Hard to swap shifts and book holiday if too many people are already on holiday. Hardest part is long phone calls with time wasting customers. Salary was different for different groups of new starters, basic salary isn't great for the effort you put in.
Member Services Advisor (Former Employee) – Staines-upon-Thames, Surrey – 8 November 2017
Professional and fun environment to work with. Aids development as much as possible. Lots of great benefits. Depending on the department you work for, if it’s the contact centre there are many who wish to develop with few places to fill but generally still a great scope to develop.
Software Specialist (Former Employee) – staines – 22 December 2016
BUPA is not so much a company , but a club in which all employeed are encouraged to be members. Working in application software support there was no such thing as a typical day, but, more often than not it was possible to leave work feeling that I had made a difference. My immediate management encouraged us to network with employees in other departments to solve problems / create solutions / gain knowledge becoming part of a temporary informal team that enabled people to come together and solve problems efficiently.
Service Desk Analyst (Current Employee) – Staines-upon-Thames – 10 November 2016
Busy working Service Desk environment Friendly place to work Learned Bespoke Applications Calls regularly reviewed by management Be prepared to tackle all sorts of problems with all levels of users from various parts of the Globe Customer Service is key
Deputy Sales Team Manager/Healthcare Consultant (Current Employee) – Staines – 7 April 2016
Bupa as an organisation and an employer is a reliable one. I have worked here for approaching 6 years now and have enjoyed the various roles I have performed within and the development opportunities that I have worked towards and achieved.
Exciting and varied workplace with excellent training
Member Services Adviser (Former Employee) – Staines – 9 February 2016
Firstly, I found the 2 month intensive training programme to be very efficient, friendly and it put me (and my fellow colleagues) at great ease in such an overwhelming environment. We were coached and regularly assessed to identify how we could become better at our jobs. Working at Bupa was never dull, I never knew who I would be speaking to next or how I would be able to help them. After a month or two within the role I felt knowledgeable enough to use my own initiative in very difficult situations. It gave me great pride to hear how happy and relieved I was able to make people by doing my job. I found the management as a whole to be quite distant from the Customer Service front lines, however my manager took the time to see how I was feeling and if there was anything we could do together to help me, in that context they were very supportive. However, it was not unheard of to have team meetings cancelled regularly, which didn't help the morale of the team as the communication between managers and them needed vast improvement. Most of my co-workers were amazingly helpful and supportive, though, which is necessary in an environment where you rely so heavily on each other. For me, the hardest part of the job was wanting to help someone but not being able to because I couldn't take more than an hour or two off the phone per week to look into queries and issues I had taken ownership of, but it was all worth it when I did manage to finish helping someone, it was very rewarding.
supportive environment, great benefits (health insurance etc).
very long periods of time on the phone with no rest-bite.
Customer services (Former Employee) – Staines-Upon-Thames – 8 November 2015
Worked at bupa staines in claims and customer services. Useless company and it changed my life not for the best in relation to career and many years to come. If I had never joined bupa my life would not be in the s..t its in now. I blame my stay at bupa one of the worst decisions i ever did and so regret staying there.
I read a lot of the negative comments about bupa and totally agree with all of them. Nasty place nasty people . avoid them like the plague.