Customer Service Advisor (Former Employee) – Brighton, East Sussex – 9 December 2016
The worst company I have ever worked for, the management and coaches are vile dictators who enjoy seeing you fail at any opportunity. Disgusting place to work I wouldn't recommend it to my worst enemy! do not be persuaded by the salary it is not worth it!!
Insurance Partner Services Team Leader (Former Employee) – Brighton – 16 April 2015
Bupa Global used to be a place where staff were valued. Unfortunately this is no longer the case and most of the staff are unhappy with the way they are being treated since a massive reorganisation resulted in 170 redundancies leaving staff feeling undervalued and uncertain about the future.
Direct Sales Operations Manager (Current Employee) – Brighton, ENG – 26 March 2015
I started at Bupa Global in my mid-twenties and intended to be there for 5 years maximum. I found a real community of people there, that were facing some really complex challenges with delivering high-end healthcare in a global marketplace. I think the fact they have no shareholders made you feel that you were working towards a much worthier cause, as it gave us real freedom of action.
Bupa Global is the international PMI business, within Bupa, generating in excess of £1bn in revenue providing products and services in 190 countries for globally minded people who want the most Premium coverage.
Interim Resourcing Partner – Corporate Functions, Greater China & Middle East Utilise a rich channel mix including direct sourcing and head hunting to attract, engage and source the best talent for Bupa Global in the UK, Greater China (Hong Kong, Beijing & Shanghai) and the Middle East (Dubai & Cairo) Work with People Directors and People Partners on Identifying & engaging with the business to recommend consistent use of channel mix options and design and deliver a reporting tool to assess suitability taking into account cost, quality, time and talent pooling of candidates on a campaign by campaign basis. Deliver a superior client and candidate experience Take Project Lead in assisting with the implementation, testing & rolling out of a new Applicant Tracking System (Tribepad)
Service Improvement Specialist (Current Employee) – Brighton – 25 November 2014
• Maintains and develops the Best Practice Procedures/processes, covering the design, development and training of new procedures. • Engaging and inspiring people with the deployment of the People Engagement Plan. • Implementing and managing the delivery of events and incentives, managing feedback and improvement forums, to recognise and reward people for high performance and initiative. • Responsible for driving improvements, influencing the agenda whilst meeting the priorities within the global Continuous Improvement Team. • Consideration of Net Promoter Impact when implementing change, to measure customer satisfaction. • First point of contact for all change programmes, working with the coaching teams to ensure people are equipped in the best way possible to deliver a world class service. • Designs and delivers communications on business updates, new products, policies, promotions and procedures. • Demonstrating judgement and decision making to balance the needs of customers and teams, against policy and process.
Academy Team Manager (Current Employee) – Bupa Global, Brighton – 6 October 2014
I started as a Customer Service Advisor 9 years ago and progressed after 3 years to a Team Leader of a Customer Service team then moved to managing the resolutions team and now I am managing the academy team which is all the new starters. I am the lead in recruitment for 2 departments, I then on board the staff, train and coach them and get them ready for their teams.
Chef Manager (Former Employee) – Brighton, ENG – 3 May 2014
I worked as a chef manger. I had a team off 12 staff too mange as well as 60 residents too cook for, plus cook for staff any meetings or training going on. Plus write menus do haccap files, do staff reviews, speak to residents and there families. Safe too say you never have enough time
Service Support Advisor (Former Employee) – Brighton – 12 March 2014
Bupa International is a great company to work for, in my time there I learnt a lot. All the work I did there was admin based but the good thing with the team I was in was that I got the chance to get involved in projects within and outside my team. The team I was in was like a big family where everyone's opinions were heard and everyone got an equal say and the chance to implement changes in processes with there ideas.