Ashamed after thinking they must be wonderful I now know they are awful - just profit machines on the backs of the elderly.
Only four day induction training - fun, fairly informative but definitely not enough and a lot is omitted such as incontinence pad changing, personal washing and bathing, assisting to eat, care of the resident nearing imminent death.
Want staff to follow the Bupa values but it’s not reflected in management or higher! Staff exploited with no increase in pay! Constantly short staffed. Nothing changes when you speak up as everything is in place just for protocol.
Employ enough staff for each shift, check that the registered nurse is professional - doesn’t slope off for a sleep & actually does more than the minimum like just do the medicine rounds. Ensure that new staff are welcomed and not totally ignored by certain staff who deliberately omit their involvement by speaking only to each other and in their native language!