BT Pay & Benefits reviews

Found 272 reviews matching the search See all 1,948 reviews
Sort by: Helpfulness | Rating | Date
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Depressing and soul destroying
Call Centre Advisor (Former Employee) –  Warrington, Cheshire11 October 2018
On your commute, you mildly hope you'll get hit by a lorry on the M62 because you believe breaking a few bones would be less painful than facing a 9 hour shift in a tin building, with hardly any natural light.

Don't be fooled as you walk around the building and see signs supporting mental health, it's all a lie. Yes, they do have a "wellbeing room" because so many advisors would breakdown crying from time to time they needed a designated area to contain the sadness.

Now, for the actual job, it is horrendous. You need thick skin, like that of an elephant, as customers do suddenly develop a backbone when not face to face. You will be called every name under the sun. It's a heavily target driven environment with unrealistic expectations given the current market and virtually zero coaching.

You are generally allotted a 30/45 minute coaching slot a week with your manager, but at any point that can be pulled from your schedule and not be put back in for weeks. This may not sound like an issue, but it has a massive effect on your performance and can generally affect you mentally. We all need a pep talk, we all like knowing when we've done a good job and it can give us that little boost we need otherwise, you generally find yourself going through the motions and that makes the job even harder. Morale as an overall in the centre is very poor - when the big boss is in a bad mood everyone feels it.

Overall, the only pro to this role is the salary. It's a good paying job to just sit there answering calls. Nevertheless, the way it operates and treats advisors far outweighs
  more... the pros. If you're someone who doesn't care for morale or being treated in a humane way when it comes to things such as your own mental health, then this is the job for you. However, if you care about yourself and your wellbeing, find something else.  less
Pros
Salary
Cons
Hours, management attitudes
Was this review helpful?Yes 3NoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good Company
Sales and Retentions Advisor (Current Employee) –  Glasgow10 October 2018
Good company to work for if you can handle the job. Good pay, good benefits but job itself is soul destroying and every aspect of your performance is monitored.
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Okay place to work
BT Flex Customer Service Advisor (Current Employee) –  Belfast, County Antrim9 October 2018
Decent pay, bonuses and leave however not as many opportunities for advancement or career development as promised when you first join. Worked for 2 years and advancement opportunities almost non-existent
Pros
Above average pay for position, permanent contracts
Cons
Shift work, weekend work
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Amazingly inspirational place to work
Service Improvement Manager (Former Employee) –  Sheffield, South Yorkshire19 September 2018
A challenging values based culture, where there are boundless opportunities to learn and grow. Supremely customer focussed and employee centric, BT supports UK PLC and some of the worlds largest corporates.

Ever changing, with a management culture of inclusion and a set of values for employees and customers that everyone can stand behind.

The most challenging aspect is in turning around a perception of a lack of agility - and creating that agile workplace could be difficult at times, but everyone is encouraged to be future thinking and forward leaning.

It's people are it's greatest asset and in a culture where everyone is encouraged to learn and to add value, it's a truly fun and exciting place to work.
Pros
Great benefits, organic learning and advancement
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great for YESYES people
Customer Service Advisor (Former Employee) –  Cornwall17 September 2018
High targets (not always achievable), micromanagement, great for people who don't question the system (that doesn't always work and fails a lot of customers).

Progression is easy if your face fits - not so easy otherwise.

Some management are excellent - others are in the position of management not through skill but through length of service and likability.
Pros
good salary
Cons
not flexible
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fun
Call centre advisor (Current Employee) –  West Midlands13 September 2018
fun exciting learn something different every day, nice collegues and managers good insentives good money and bonus.
great employee perks and discounts
Was this review helpful?YesNoReport
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
workplace
VAN MOBILE HOUSEKEEPER (Former Employee) –  Sheffield, South Yorkshire12 September 2018
The management of this company is very very poor. some managers are racist and dont care about the staffs . the salary is too low and there is much pression.
Was this review helpful?Yes 4NoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Overall a positive organization to work for despite recent, well publicised issues
Various Roles (Former Employee) –  London and homeworker6 September 2018
A typical blue chip, large organization which means there are generally decent opportunities to advance your career, but internal systems and processes can be frustratingly complex and slow moving.
Pros
Good salary and benefits e.g. free broadband and landline
Cons
Jobs not as secure as they used to be plus demands on individuals now much higher than they were
Was this review helpful?Yes 2NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Busy
Advisor (Current Employee) –  Enniskillen, County Fermanagh2 September 2018
Very busy pace as incoming call advisor. Best part of the job is the wages and bonus you can work towards, helpful staff tho and good training given.
Pros
wage
Cons
late opening hours
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Very target driven
BT - CUSTOMER SERVICE ADVISOR (Former Employee) –  Liverpool29 August 2018
Very busy, taking call after call, no break in between. Very target based. Can be difficult to get help from the managers when its needed. The salary is great though.
Pros
Good salary
Cons
The shifts are very bad, many late finishes
Was this review helpful?Yes 1NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Let go due to dbs cert
Apprenticeship for customer service apprentice (Former Employee) –  Leicester, Leicestershire22 August 2018
They chose to discontinue my employement as a spent convction on my dbs was in their right to terminate contract
After 2 month of working they asked me to leave
Pros
Good pay
Cons
long hours
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
from experience
Technical Officer (Former Employee) –  London, Greater London21 August 2018
good company to work for and there are advancement opportunities. Work life balance I found poor but then I was near to retirement age when I left so the current culture in think would more suit younger employees .
Pros
good salary
Cons
long hours
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Distributor
Distributor (Former Employee) –  Poole14 August 2018
I only did this job as a one off in 2009 to earn a little extra cash. i spent 7 days straight delivering BT Phone books to private addresses in then Poole Area.
Pros
I could choose my own hours of work.
Cons
i had to work 12 hours a day for 7 days in all weathers to get it all done on time.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good skill development
Customer Service Advisor (Former Employee) –  Belfast, County Antrim1 August 2018
Learnt many skills, however difficult dealing with angry customers all day and very little space/breaks to deal with stress. Good team atmosphere however lack of management
Pros
Good salary
Cons
Difficulty booking holidays
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good career progression
Technical Officer (Former Employee) –  Reading, Berkshire20 July 2018
Good environment with plenty of structure. Clear career path with opportunity to progress. Changing direction within the organisation not difficult - this was however some time ago.
Pros
Salary and benefits
Cons
None
Was this review helpful?YesNo 1Report
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Customer service
Business Billing Account Manager (Former Employee) –  Edinburgh, City of Edinburgh16 July 2018
Call centers really are modern day work houses, In the BT center I was in , you were recruited via an agency for a maximum of 2 years where you were paid less than half of the BT employed people for doing the same job and then let go just as the two years were up.
Pros
good holiday entitlement
Cons
Everything elde
Was this review helpful?Yes 2NoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
goood
Telecoms Engineer (Former Employee) –  rochester15 July 2018
its a good place to work sometimes difficult circumstances ie weather work life balance is good rate of pay could be better management could be better
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
workshop manager
Workshop Manager (Former Employee) –  teamvalley14 July 2018
very good company to work for good training health and safety ppe supplied well rewarded part off team exceeding in the job role and allowed to make decisions .
Pros
rewards
Cons
long term job
Was this review helpful?Yes 1NoReport
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Like driving a car, boring but have to concentrate!!
Manpower contracted at BT (Current Employee) –  Bangor, Gwynedd29 June 2018
The Bangor centre is full of lovely people, the managers are great and approachable, the money is above average wage and there's plenty of overtime to be had at £12.85 an hour for manpower employees. However the BT contacts are paid more so you are sitting with people doing the same job but they get more money and benefits than you, there are only about 6 to 10 BT contracts offers per year and even if you get them you are on a 2 year probation, Manpower are exploiting a loophole where they pay lower because they pay between assignments however the job at BT Bangor has no end date( therefore no in between) as for the work, the 999 calls are interesting but when when you take between 600 to 700 phone calls of other peoples tragedies a day it can make you come home feeling depressed and not able to shut off. The training at Bangor is amazing and definitely gives you confidence. You work in 2 hour stints and am tethered to your computer by your headphones and not being able to talk to anyone because he calls come in too quick can make it quite lonely. You are allowed 4% of that time away, for toilet breaks, to make a coffee etc overall it is a very interesting job but the procedures are timed to the second so you spend a lot of the time clock watching and wishing your time away. This is about as honest a review as I can give,I am leaving there because my work life balance isn't happening however that's because I live further away so travel times add up. One more point the 37.5 hours doesn't include lunch etc so you get paid for 37.5 hours but you're actually there for an extra  more... 6 1/4 hours per week unpaid and that doesn't include traveling time.  less
Pros
At Bangor the people are lovely, nice atmosphere, approachable management
Cons
Depressing calls, unequal wages between manpower and bt for the same job description
Was this review helpful?Yes 2No 1Report
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Ok
Telecommunications Technician (Former Employee) –  Chester United Kingdom15 June 2018
Worked here over a decade ago.
Good pay, some great bosses, good paid vacation time,
good sick time, co workers were not happy about being there
at times.
Was this review helpful?Yes 1NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at BT. Our community is ready to answer.

Ask a Question

Overall rating

3.8
Based on 1,948 reviews
5655
4661
3386
2143
1103

Ratings by category

3.7Work/Life Balance
3.7Salary/Benefits
3.5Job Security/Advancement
3.4Management
3.6Culture