BT Pay & Benefits reviews

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Like driving a car, boring but have to concentrate!!
Manpower contracted at BT (Current Employee) –  Bangor, Gwynedd29 June 2018
The Bangor centre is full of lovely people, the managers are great and approachable, the money is above average wage and there's plenty of overtime to be had at £12.85 an hour for manpower employees. However the BT contacts are paid more so you are sitting with people doing the same job but they get more money and benefits than you, there are only about 6 to 10 BT contracts offers per year and even if you get them you are on a 2 year probation, Manpower are exploiting a loophole where they pay lower because they pay between assignments however the job at BT Bangor has no end date( therefore no in between) as for the work, the 999 calls are interesting but when when you take between 600 to 700 phone calls of other peoples tragedies a day it can make you come home feeling depressed and not able to shut off. The training at Bangor is amazing and definitely gives you confidence. You work in 2 hour stints and am tethered to your computer by your headphones and not being able to talk to anyone because he calls come in too quick can make it quite lonely. You are allowed 4% of that time away, for toilet breaks, to make a coffee etc overall it is a very interesting job but the procedures are timed to the second so you spend a lot of the time clock watching and wishing your time away. This is about as honest a review as I can give,I am leaving there because my work life balance isn't happening however that's because I live further away so travel times add up. One more point the 37.5 hours doesn't include lunch etc so you get paid for 37.5 hours but you're actually there for an extra  more... 6 1/4 hours per week unpaid and that doesn't include traveling time.  less
Pros
At Bangor the people are lovely, nice atmosphere, approachable management
Cons
Depressing calls, unequal wages between manpower and bt for the same job description
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Ok
Telecommunications Technician (Former Employee) –  Chester United Kingdom15 June 2018
Worked here over a decade ago.
Good pay, some great bosses, good paid vacation time,
good sick time, co workers were not happy about being there
at times.
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day work
openreach allocator (Former Employee) –  Newcastle Upon Tyne5 June 2018
A good company to work for , salary good , good team building ,learned how to mediate with engineers ,contractors and other duties.
Management do forget those dealing at front end and customer facing and dwell on figures.
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fun place
Work Experience (Former Employee) –  Leicester, Leicestershire25 May 2018
good place to work at , friendly environment and poeple,lunch area is spacious , good food and not too expensive.not a job there so i cannot say alot about it
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good employer and workplace
Customer Service Consultant (Former Employee) –  Birmingham5 May 2018
The company was very good to work for, flexible working, work life balance was good, salary was excellent with nice benefits. A typical day was involve checking for customer issues, reviewing projects and estimating when you could take on new work, telephone meetings with corporate customers. The workplace was respectful to all, the management were firm but fair and the most enjoyable part of the job was being part of a team which provided customers with a good quality service.
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Not a great place to work
Project Manager (Current Employee) –  London2 May 2018
Expectations of working hours are excessive up to 100 hours per week, with little thanks or appreciation. Some of the behaviours of the leadership fall short, and that is then replicated by other managers.
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The managers
Customer Service Advisor (Former Employee) –  Dundee City30 April 2018
The pay is very good and the hours are very reasonable but the managers can be difficult at times. People are friendly and are always willing to help.
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BT work
Lead Consultant | Senior Consultant (Current Employee) –  Ipswich, Suffolk27 April 2018
A great company to work for. one of the best minds to get involved with
I have been working at BT full-time

Pros

Fantastic work life balance.
Good salary if you keep progressing.
Ability to work move teams

Cons

Nothing I can think of
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Long Hours
Fibre Optic Engineer (Former Employee) –  Devon27 April 2018
long hours and manager based 250 miles away so doesnt understand where places are. Often crossing paths with other employess to work in their patch whilst they worked in mine. Too many chiefs not enough indians.
Pros
pay
Cons
long hours, people.
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Bt
Technical Support Team (Former Employee) –  Home Based20 April 2018
A large institution which is purely driven to make a profit. Customer service is now a low priority.
When BTiNet was merged in to BT it was brocken up and the close working relationship was lost.
Pros
Home based working
Cons
Continuous pressure to justify your position.
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N/a
N/A (Former Employee) –  London6 April 2018
Good job security
Look after employees well
Easy to become a fixture and not progress
Everyone's contribution valued
Dodgy pay structure - poor progression through the pay range if you're unlucky
Pros
Secure, dependable organisation
Cons
N/a
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People are great, Terrible managment
Customer Service Advisor (Former Employee) –  Accrington28 March 2018
The people and the money are what motivated me to stay at BT for as long as i did. Great benefits,and pay. Terrible management. Only look out for themselves and would do anything to get in a higher place. Do not get stuck here.
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reasonable employer
F/ T Customer Service Advisor (Former Employee) –  Greenock21 March 2018
After 12 years in the call centre I felt it was time for a change
but reasonable employer although hours werent great. When BT took over and brought in BT calls as well as already doing EE adn Tmobile calls it seemed like right time for a change
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You're just a number
Customer Service Advisor (Former Employee) –  South West, UK15 March 2018
I've worked for BT as both agency and directly over two years at more than one site in multiple different departments and roles.
The only thing I can say I loved most about BT are the people I worked with, but most people say that in their own jobs.

When joining BT: You will receive 2-4 weeks training dependent on your line of business and 6-8 weeks in 'grad bay' or 'consolidation' where you'll get good support and coaching from 'floor walkers' who are assistant advisers.
There after you'll still be constantly learning new things about the job and systems however there's nothing else to really aim toward unless you're loved by management and are to meet targets; in this case you'll be able consider progression to become a floor walker, cover manager and so on.

The only issue with "progression" at BT is that it's no guarantee unless you're a direct entrant manager or higher who generally have little experience in telecoms therefore are extremely useless. BT as a corporation don't seem to learn from this though so that'll never change. You can of course move sideways by transferring to different departments and roles however this novelty soon wears off once you've mastered your role and you get bored!

Advice: be likeable, easily manageable(not needy) and be adaptable to change otherwise you will not fit in and you will be 'performanced' out of the business which is what managers WILL do.
Pros
Rotas provided four weeks in-advance usually, salary
Cons
Management, flexibility, unrealistic targets, progression
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good company
Customer Service Engineer (Former Employee) –  Basingstoke15 March 2018
good company to work for was very stable while i worked there. not so sure what its like now. pretty average salary but a good balance to working and having a social life.
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Runs on deception
Customer Sales Advisor (Former Employee) –  Canterbury15 March 2018
You are treated worse than the cusomters but manipulated in the same way. They will tell you whatever you want to hear to get you to sign up but will then proceed to use you until you can not survive anymore. Then they hire the next lot. Industrial exploitation.
Pros
salary at start
Cons
everything else
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A great British company.
Purchase to Pay Specialist (Former Employee) –  Leeds, West Yorkshire28 February 2018
Working for BT brings many benefits and few negatives. A really nice office environment and decent equipment to work with. The people are a great bunch and selected on their ability to interact well within a team. Colleagues are expected to put forward ideas and suggestions on how to improve their jobs and, where possible, these are implemented. I suppose that the hardest part of the job is also the most enjoyable. BT is a huge company with 1,000's of employees, so it is possible to feel like a tiny cog in a massive machine, but any outgoing individual will have no problem making many friends and acquaintances.
Pros
Office environment; Benefits; Location
Cons
A really big company
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Dismal
Customer Connections Advisor (Former Employee) –  Lincoln, Lincolnshire18 February 2018
I was tempted into this job by the salary, which I thought very generous for the role, that is until I started the job itself. Management is a mixed bag and based solely on luck of the draw as to how good your experience is. Performance measures are completely unrealistic and constantly changing. It’s important not to neglect that customers are mostly irate, impatient and agitated - not really surprising considering the service some of them have received.
I barely had any leave the year I worked there due to the shocking availability all based on an online system reflecting availability of those in your line of business across the country, not just in your centre.
However I will say I met a lot of great people and did learn a lot about my proficiency with systems and computers, as well as improving my phone manner.
Overall just make sure you’re not a sensitive person and you understand that you are paid a good wage for a reason - it’s a depressing job.
Pros
Salary
Cons
It’s a call centre
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Good Money
Sales and Retention Advisor (Former Employee) –  South Shields16 February 2018
The Sales and Retention job role is essentially answering calls and trying to help customers to the best of your ability whilst also meeting targets. If you don't meet targets consistently, there is no opportunity for progression. Management ranges from careless to genuinely amazing, it all depends who you get. There is a good support network regarding mental health issues compared to other call centres and they will always try to support you if you are struggling. It is a very diverse environment and it's easy to make a lot of friends. Overall a good place to work if you make a lot of bonus but not if you want to progress.
Pros
Good benefits and bonus
Cons
Long hours and no opportunities
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Best to come in from external if you want a decent salary
Technical Security Architect (Current Employee) –  Home Based6 February 2018
Flexible working, some good technologies to work on, pay isn't linked to skills or experience, so if you come in on a job paying less than your skills (due to a previous redundancy for example) then you're going to pretty much stay there.
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Overall rating

3.8
Based on 1,852 reviews
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3.7Work/Life Balance
3.7Salary/Benefits
3.5Job Security/Advancement
3.4Management
3.6Culture