Regional HR & Training Advisor (Current Employee) – Regional – 6 December 2017
Overall I have had a positive experience but feel like the financial awards are sometimes not reflective of the position/job completed. The work/life balance is good if time managed correctly and overall the management structure are positive
Consumer Retention advisor (Current Employee) – South Shields, Tyne and Wear – 3 December 2017
The pay is great and there are many benefits like free broadband etc. but the job is sales and requires you to meet targets which can fluctuate throughout the period of the quarter. BT is going through a customer service transformation so it is quite stressful at the moment bt once its sorted and they get on their feet, it will be a nice place to work.
Customer Adviser (Former Employee) – Lancaster – 28 November 2017
was a nice place to work and the pay was great just wasnt the job for me. the benefits wher amazing and the staff where great people i just didnt enjoy being on the phone all day i couldnt handle the stress
Customer care (Former Employee) – Swansea, Swansea – 15 November 2017
My first few months of BT were highly enjoyable. Training was excellent for the fact that it was 4 weeks of messing around although we learned barely anything, but once out on the floor you're left to fend for yourself against the queries you knew nothing about, and the multitude of colleagues trying to get laid by the "fresh meat".
Most managers avoid helping anyone, often telling you to pretend they're not there when you approach them for help, you have to depend on other people on the floor. Forget about having a manager there for your whole shift as well, because they will all disappear for hours at a time every day for "meetings".
No emotional support of managers, very little opportunity to use your annual leave unless you book it 6+ months in advance.
Favouritism was blatantly obvious with the managers, and the whole atmosphere is like being in school again.
On top of the stress you have from people screaming down the phone at you, you will have your manager having a go at you at the same time so you better have excellent listening skills to be able to listen to both.
Weekly coaching sessions is just a chance for managers to tell you how terrible you are, even if you aren't, and for them to nit pick at every thing you do, including using hold for more than a minute at a time.. which is difficult to avoid when you have to spend ages looking for managers who aren't there. They'll also use this as an opportunity to threaten you with performance plans if you go off sick more than twice.
BT also live by "going for gold" which is essentially one day everymore... few months where you're all forced to be fake and act like the office is perfect, purely so your site can have a chance at getting a literal gold star.
Overall I did enjoy my time in BT. I learned a lot about the industry, and I learned it isn't for me. If you can handle the extremely high stress and rarely having leave, then go for it.less
Media Sales Manager (Former Employee) – Kings Langley – 7 November 2017
It's fast paced, competitive, always changing. The culture is what makes this company and is enjoyable. The down side is the hours needed to be successful, work/life balance, and for some roles extensive travel.
Good job if you want to be paid well but not progress
Customer Service Advisor (Former Employee) – Liverpool – 21 October 2017
I sent around 18 months at BT as a "call centre advisor" the job can be hard, constantly insulted by customers, criticised by managers for your performance and always listening to your calls. The pay while I was working at BT was very good and the overtime rates and benefits are really good as employees can receive a BT package of the highest broadband and tv packages for the price of just line rental which is beneficial as you save a lot of money. How job satisfaction is at a low and while I was there I noticed people didn't enjoy the actual job of answering phone calls but rather the social side of things, speaking to friends between calls and watching the football of a weekend while in work. In terms of progression going from being on the phone to manager very rarely happens as there are already enough managers there and do not need anymore and as a result very few opportunities come to move on the ladder.
Client Director (Current Employee) – UK – 19 October 2017
A great company good benefits and a lot of potential to progress your career. A whole world of work within a Global organisation. Challenging and supportive environment encouraging you to develop and grow your skills and knowledge
Telesales (Former Employee) – Doncaster, South Yorkshire – 18 October 2017
receiving inbound calls arranging new phone installations internet connection packages tv vision packages customer retention promoting products working with BT was enjoyable as it was a very nice call centre atmosphere, however the lack of management input is disheartening. Sometimes I would not see my manager or team leader for up to a week at a time. this made my experience very impersonal.
The hours aren't great - different everyday. Good salary and potential bonus, pension etc Managers are in the main not approachable - a couple of really good ones The hardest part of the job is dealing with complaints you need to be resiliant. It's demanding but enjoyable speaking to most of the customers.
Customer Service Advisor (Current Employee) – Exeter, Devon – 25 September 2017
Excellent place to work with great benefits.
Everyone is really pleasant and very helpful. Great support and good work ethic. Excellent training and online support tools to help you do your job effortlessly.
The management culture is to support train and do regular 1:'1's and staff understand where they are falling down in requirements for the role. But also this is seen as a develop tool so you can go on to be outstanding in everything you do.
The hardest part is sometimes angry customers but this can also be very enjoyable where you turn their complaint into a very satisfied customer.
Good support and culture the days go very quickly as you are really busy
Open 365 days of the year and work and homelife sometimes can be a problem to balance
Facilities Manager (Current Employee) – London, Greater London – 21 September 2017
I have been with BTFS for 3 years now and I have to say I have enjoyed every single minute.
Opportunities have been given to me that I never thought I would have before.
No 2 days are the same. Obviously there have been challenges that I am often faced with in my role but with the support I get from my manager and the team around me its something I strive to do my best with.