I was initially employed as an Installation Engineer, installing BT services to both business and residential customers. During my first year I also spent some time working within the Control Office, allocating work to other engineers, maintaining daily records of manpower activity levels and liaising with customers. I transferred to a Major Systems Wiring Group, where I was responsible for large business installations. This including the fitting and maintenance of phone systems. This work often involved the planning of the installation, dealing with day to day issues and problems as they arose and the supervision of other engineers. I was also responsible for working with contractors in a supervisory role. I was asked to transfer to the Installation Repair Section of BT. Within this section I was involved in the installation, maintenance, repair and special investigation of both business and residential services to new and existing BT customers. Worst part of the job came when BT tried to force shifts on engineers, sign up or leave was the message.
Working in different place each week or month
Worst part of the job came when BT tried to force shifts on engineers