Retention Advisor (Current Employee) – Warrington – 19 October 2018
Highly demanding, number focused, target driven job and can be rewarding with the right bonus structure. The management team are not very supportive they seem to all run off and have dinner together so if you need help nobody is there and the customers issue cannot be resolved. The company isn't ran by "managers" it's ran by "wannabes".
Free broadband and 30% off mobile handsets
Complaint after complaints and the managenent team.
Call Centre Advisor (Former Employee) – Warrington, Cheshire – 11 October 2018
On your commute, you mildly hope you'll get hit by a lorry on the M62 because you believe breaking a few bones would be less painful than facing a 9 hour shift in a tin building, with hardly any natural light.
Don't be fooled as you walk around the building and see signs supporting mental health, it's all a lie. Yes, they do have a "wellbeing room" because so many advisors would breakdown crying from time to time they needed a designated area to contain the sadness.
Now, for the actual job, it is horrendous. You need thick skin, like that of an elephant, as customers do suddenly develop a backbone when not face to face. You will be called every name under the sun. It's a heavily target driven environment with unrealistic expectations given the current market and virtually zero coaching.
You are generally allotted a 30/45 minute coaching slot a week with your manager, but at any point that can be pulled from your schedule and not be put back in for weeks. This may not sound like an issue, but it has a massive effect on your performance and can generally affect you mentally. We all need a pep talk, we all like knowing when we've done a good job and it can give us that little boost we need otherwise, you generally find yourself going through the motions and that makes the job even harder. Morale as an overall in the centre is very poor - when the big boss is in a bad mood everyone feels it.
Overall, the only pro to this role is the salary. It's a good paying job to just sit there answering calls. Nevertheless, the way it operates and treats advisors far outweighsmore... the pros. If you're someone who doesn't care for morale or being treated in a humane way when it comes to things such as your own mental health, then this is the job for you. However, if you care about yourself and your wellbeing, find something else.less
Technical Advisor (Current Employee) – Swansea – 11 October 2018
• Working as part of a team dedicated to BT home phone and Broadband technical support • Troubleshooting any customers broadband issues in home using new technology connecting to customers phone via video link • Liasing with openreach engineers to book appointments with customers if not able to fix fault • Troubleshooting calls from new and existing customers, taking ownership to improve the customers experience • Taking bill payments from customers and answering any billing queries
Media Technician (Former Employee) – London – 10 October 2018
A typical day at work with the right enviroment. And great work colleagues. I learnt the different areas in BT sport and many other job roles in BT sport. The managment was efficient and well organised daily
BT Flex Customer Service Advisor (Current Employee) – Belfast, County Antrim – 9 October 2018
Decent pay, bonuses and leave however not as many opportunities for advancement or career development as promised when you first join. Worked for 2 years and advancement opportunities almost non-existent
Above average pay for position, permanent contracts
Mobile and Telephony Analyst (Former Employee) – Merseyside – 4 October 2018
A good job assisting the BT engineers dealing with line and facility changes on-line or on BT's system. Also managing and dealing with other voice telephony issues including costing reports, line installation and managing an O2 mobile phone account for a large corporate firm and all their staff with mobile phones.
Being left to get on with the job without constant interruptions or pressure
Customer Service Advisor (Former Employee) – Nottingham, Nottinghamshire – 3 October 2018
Lovely environment, team competitions and fun activities are never under the carpet. Always have banter just a great place to work. The staff are very friendly and managers are so easy to get along with, incentives are always up for grabs.
Service Improvement Manager (Former Employee) – Sheffield, South Yorkshire – 19 September 2018
A challenging values based culture, where there are boundless opportunities to learn and grow. Supremely customer focussed and employee centric, BT supports UK PLC and some of the worlds largest corporates.
Ever changing, with a management culture of inclusion and a set of values for employees and customers that everyone can stand behind.
The most challenging aspect is in turning around a perception of a lack of agility - and creating that agile workplace could be difficult at times, but everyone is encouraged to be future thinking and forward leaning.
It's people are it's greatest asset and in a culture where everyone is encouraged to learn and to add value, it's a truly fun and exciting place to work.