This was by far, the worst Employer i have ever had the misfortune to work for, regardless what you are told, you are treated like a number and judged by how much you nag a customer, regardless of age, to part with as much money as possible and with as many services as possible, regardless whether they want them or not.
Disguised under the heading "customer value", this is not value of the customer but how much they are paying to BT (the value of the products they are receiving).
You are ignored and treated like nothing unless you haven't earned them enough profit, then you are on their radar, penalised for not "selling" a monthly subscription to a "freeview" service,
free internet after 6 months employment if you have a bt contract
try to dissolve your ethics and morals to maximise profit