BT Employee Reviews

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Fun workplace
Retention Advisor (Current Employee) –  Warrington19 October 2018
Highly demanding, number focused, target driven job and can be rewarding with the right bonus structure.
The management team are not very supportive they seem to all run off and have dinner together so if you need help nobody is there and the customers issue cannot be resolved. The company isn't ran by "managers" it's ran by "wannabes".
Pros
Free broadband and 30% off mobile handsets
Cons
Complaint after complaints and the managenent team.
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Changing dramatically
Manger BT Technology (Current Employee) –  London, Greater London13 October 2018
Too much change, vague leadership and always an uncertain future. BT is pushing ahead with 13k redundancies and there is a complete lack of strategy and what the future holds.
Pros
Benefits
Cons
Lack of Career progression
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Depressing and soul destroying
Call Centre Advisor (Former Employee) –  Warrington, Cheshire11 October 2018
On your commute, you mildly hope you'll get hit by a lorry on the M62 because you believe breaking a few bones would be less painful than facing a 9 hour shift in a tin building, with hardly any natural light.

Don't be fooled as you walk around the building and see signs supporting mental health, it's all a lie. Yes, they do have a "wellbeing room" because so many advisors would breakdown crying from time to time they needed a designated area to contain the sadness.

Now, for the actual job, it is horrendous. You need thick skin, like that of an elephant, as customers do suddenly develop a backbone when not face to face. You will be called every name under the sun. It's a heavily target driven environment with unrealistic expectations given the current market and virtually zero coaching.

You are generally allotted a 30/45 minute coaching slot a week with your manager, but at any point that can be pulled from your schedule and not be put back in for weeks. This may not sound like an issue, but it has a massive effect on your performance and can generally affect you mentally. We all need a pep talk, we all like knowing when we've done a good job and it can give us that little boost we need otherwise, you generally find yourself going through the motions and that makes the job even harder. Morale as an overall in the centre is very poor - when the big boss is in a bad mood everyone feels it.

Overall, the only pro to this role is the salary. It's a good paying job to just sit there answering calls. Nevertheless, the way it operates and treats advisors far outweighs
  more... the pros. If you're someone who doesn't care for morale or being treated in a humane way when it comes to things such as your own mental health, then this is the job for you. However, if you care about yourself and your wellbeing, find something else.  less
Pros
Salary
Cons
Hours, management attitudes
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Productive Work Place
Technical Advisor (Current Employee) –  Swansea11 October 2018
• Working as part of a team dedicated to BT home phone and Broadband technical support
• Troubleshooting any customers broadband issues in home using new technology connecting to customers phone via video link
• Liasing with openreach engineers to book appointments with customers if not able to fix fault
• Troubleshooting calls from new and existing customers, taking ownership to improve the customers experience
• Taking bill payments from customers and answering any billing queries
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perfect working conditions
Managed Enquiries and billing assistant (Current Employee) –  Stockport10 October 2018
Good work atmosphere and professional attitude in work.
Everyone has a great work ethic and motivate each other to work to the best of their abilities.
Pros
huge canteen
Cons
no cons
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Good Company
Sales and Retentions Advisor (Current Employee) –  Glasgow10 October 2018
Good company to work for if you can handle the job. Good pay, good benefits but job itself is soul destroying and every aspect of your performance is monitored.
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Fun at wotkplacement. Enjoyable
Media Technician (Former Employee) –  London10 October 2018
A typical day at work with the right enviroment. And great work colleagues. I learnt the different areas in BT sport and many other job roles in BT sport. The managment was efficient and well organised daily
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Okay place to work
BT Flex Customer Service Advisor (Current Employee) –  Belfast, County Antrim9 October 2018
Decent pay, bonuses and leave however not as many opportunities for advancement or career development as promised when you first join. Worked for 2 years and advancement opportunities almost non-existent
Pros
Above average pay for position, permanent contracts
Cons
Shift work, weekend work
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Communication
Sales (Former Employee) –  Belfast6 October 2018
There were unfortunately little advancement opportunities; a lot of changes were made around the end of the financial year which weren't clearly communicated.
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Well balanced workplace
Retention Advisor (Current Employee) –  Glasgow, Glasgow4 October 2018
*Supportive colleagues and managers.
*Relaxed, warm environment.
*Effective bonus structure.
*Less than average computer systems.
*Great location.
*Flexible hours.
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On-line telephony line facility changes
Mobile and Telephony Analyst (Former Employee) –  Merseyside4 October 2018
A good job assisting the BT engineers dealing with line and facility changes on-line or on BT's system.
Also managing and dealing with other voice telephony issues including costing reports, line installation and managing an O2 mobile phone account for a large corporate firm and all their staff with mobile phones.
Pros
Being left to get on with the job without constant interruptions or pressure
Cons
Not being able to resolve an issue straight away.
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fun workplace to work in, builds a family
Customer Service Advisor (Former Employee) –  Nottingham, Nottinghamshire3 October 2018
Lovely environment, team competitions and fun activities are never under the carpet. Always have banter just a great place to work. The staff are very friendly and managers are so easy to get along with, incentives are always up for grabs.
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Good money
Sales Advisor (Current Employee) –  Canterbury1 October 2018
The job itself can be very hard work and tiring due to the commitment being sat at the computer, however, we was provided with lots of training and support to be able to always improve.
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Flexible working is the best thing
IT (Former Employee) –  Cardiff1 October 2018
Flexible working makes it ideal for someone with a family.

Lots of red tape and processes.

A lot of the technical work is now done offshore, which mean a lot of UK based people spend a lot of time on conference calls.
Pros
Flexible working
Cons
Red tape
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avoid
Customer Service Advisor (Former Employee) –  Stoke-on-Trent, Staffordshire30 September 2018
had an awful experience, toxic mentality and methodology around the whole place (stoke). morale low across the floor. Division amongst staff as different rates of pay for agency staff. not good.
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ok
Customer Service Advisor (Former Employee) –  Middlesbrough, North Yorkshire26 September 2018
friendly staff, learned more computer skills, dealing with bereavement. friend i made and helping customers with issues, sometimes managers unwilling/unable to help with issues
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directeur commercial
Responsable des ventes (Former Employee) –  UK21 September 2018
J'étais responsable d'une équipe de vente couvrant un secteur de la vente des produits et services de BT. Il n'est pas pertinent ici car il était basé au Royaume-Uni
Pros
bon salaire
Cons
objectifs de vente difficiles
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Amazingly inspirational place to work
Service Improvement Manager (Former Employee) –  Sheffield, South Yorkshire19 September 2018
A challenging values based culture, where there are boundless opportunities to learn and grow. Supremely customer focussed and employee centric, BT supports UK PLC and some of the worlds largest corporates.

Ever changing, with a management culture of inclusion and a set of values for employees and customers that everyone can stand behind.

The most challenging aspect is in turning around a perception of a lack of agility - and creating that agile workplace could be difficult at times, but everyone is encouraged to be future thinking and forward leaning.

It's people are it's greatest asset and in a culture where everyone is encouraged to learn and to add value, it's a truly fun and exciting place to work.
Pros
Great benefits, organic learning and advancement
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Trés Bien!
Business Improvement Consultant (Former Employee) –  London17 September 2018
Grand enterprise avec beaucoup des opportunités.

Attitude 'Can Do' et très ouverte.
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Great for YESYES people
Customer Service Advisor (Former Employee) –  Cornwall17 September 2018
High targets (not always achievable), micromanagement, great for people who don't question the system (that doesn't always work and fails a lot of customers).

Progression is easy if your face fits - not so easy otherwise.

Some management are excellent - others are in the position of management not through skill but through length of service and likability.
Pros
good salary
Cons
not flexible
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Overall rating

3.8
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