Management seem disconnected from the front line which leads to unrealistic expectations and targets.
Answered - Service Desk Agent (Former Employee) - Barlborough, Derbyshire
BT Barrow is a small site - only 2 first line managers are based in the centre. Regular visits from 2nd and 3rd line managers but rarely see anyone above this level.
Workers are in teams headed by a first line manager.
Managers are approachable.
Team building is non-existent (and has been for many years now).
Answered - Call Centre Advisor (Former Employee) - Barrow-In-Furness, Cumbria
Inwardly focused & process driven
Answered - Frames Engineer (Former Employee) - Derbyshire
Not good for long servants. BT are looking to reduce their pension deficit by removing long term employess either by carrot or stick
Answered - IT Project Manager (Former Employee) - Milton Keynes
Organisation or any other permutation of the word is not a word in the BT dictionary.
Answered - Call Centre Advisor (Current Employee) - United Kingdom