Things have changed and they are after people who present well from a personality point of view. Your assessment test will be done online, and the interview itself is an introduction, an ice breaker, a one on one interview followed by a group activity. That was for a BT contract in customer service.
Learn buzz words and be prepared to do wacky presentations/data input and sell yourself.
Answered - Sales Advisor Assistant Manager (Former Employee) - Belfast City Centre, County Antrim
No call centres in the area at all now all closed.
Answered - Customer Service Adviser / Team Leader / Coach (Former Employee) - Stoke-on-Trent
Ensure your CV is word perfect. Learn about the company before the interview.
Answered - Project Manager (Former Employee) - London
Be yourself, be positive and focus on your listening skills, empathy and keeping things simple
Answered - Customer Service Advisor (Current Employee) - Exeter, Devon
The interview is likely to be competences based. Try and check with the interviewer before hand which competences they will focus on and then come prepared with some solid examples. In the past they used to use SOARE ( situation, your objectives, the actions you took, the results, and finally evaluation and what did you learn or could do differently. As someone else said have a good knowledge of the portfolio etc before hand,
Get through the online tests and be personable in the interview.
Answered - Customer Service Advisor (Current Employee) - Exerts
There are significant differences between the various lines of business (e.g. tv/domestic broadband vs corporate and public sector organisations vs mobile service provider. Research/understand the nature of the business to which you are applying.
Answered - Head of Ethics (Former Employee) - Bournemouth, Dorset
Like any interview, research the company, its products & services and its business environment.
Answered - Head of Business Improvement (Former Employee) - Bournemouth, Dorset
Would depend on what role you apply for, there will be scenario based questions
Answered - Engineer (Former Employee) - London, Greater London