It will depend on the role you've applied for, as the interview process will be different based on the position. Have a read through any documents you've been sent by the recruiter as a starter for 10. Outside of that, check out our website to find out more about us and what we're looking for. If you’ve applied for a graduate or apprenticeship programme, check out the dedicated FAQ pages and there’ll be some hints there.
Typically 37.5 hours a week Monday - Friday for office based roles. Field based and Contact Centres are a few examples where it’ll be shift work. You can find out more about our contact centre shift patterns here: https://www.btplc.com/Careercentre/careersatbt/Contactcentres/Consumer/Shiftpatterns/index.htm
It depends on the role you apply for! We have lots of different roles that follow different application process. Our Talent Acquisition team will be able to explain the process for any role you apply for.
Our values are personal, simple and Brilliant. And that means we've got a welcoming, friendly culture where we focus on individuals having hugely varied career opportunities, a balance between their work and personal life - however that looks to them - and a culture of innovation, constant improvement and progress
We can’t tell you that! It depends on the exact role you've applied for; your recruiter should be able to give you some idea on how to prepare for your interview with us if you want some hints and tips. If you’ve applied for a graduate or apprenticeship programme, check out the FAQ pages and there’ll be some hints there!
This will vary depending on the role and country you're working in. Your recruiter should be able to give you some idea about what to expect and how to prepare for your interview with us. We've also got dedicated FAQ pages if you’ve applied for a graduate or apprenticeship programme - check them out on our website.
Does BT IT Services require pre-employment background checks? What kind of background check does BT IT Services do and how long does it take to complete?
Yes, everyone who works for BT needs a background check completed on them. The depth of the background check will vary depending on your role, but your recruiter will let you know what to expect.
Unless you're told otherwise by the Talent Acquisition team we'd recommend dressing professionally to your interview. Good luck!
What is the dress code for bt customer service call centre staff. Are you expected to wear a suit and or a tie. Thanks
Also for the assessment day
Unless you're told otherwise by the Talent Acquisition team I'd recommend dressing professionally to your interview. It depends exactly where you are based, but generally in our contact centres the dress code is smart casual. Your recruiter will let you know if there's an appearance guideline for the role you've applied to.
We employ thousands of people in many different roles so there’s no standard answer I’m afraid. Your recruiter will be able to confirm the specifics.