British Airways Employee Reviews

Found 470 reviews matching the search See all 779 reviews
Sort by: Helpfulness | Rating | Date
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
a typical day at work
aircraft wheel and tyre tech (Current Employee) –  Hayes, Greater London16 August 2018
very fast paced busy environment. high security badges were needed to access certain areas of the building due to the possibility of the aircraft wheels being tampered with
Was this review helpful?YesNoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
loved it
British Airways Rapport Agent (Former Employee) –  Belfast3 August 2018
i loved working here, very well run company, brilliant service standards and treats staff wonderfully.

If they hadn't of relocated my job i never would have left!
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Proud to have worked here.
Resource Planner (Current Employee) –  London Heathrow Airport, Greater London14 July 2018
A great company to have proudly worked for with various roles across the business. I have gained many skills here including customer service and the importance of Brand delivery. There really is a 'BA Family' feel to the workplace.
Pros
Staff discounts on travel
Was this review helpful?Yes 2NoReport
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not the best - but not the worst
Customer Service Agent (Current Employee) –  Newcastle upon Tyne12 July 2018
BA is not the worst place I've ever worked but that does not mean its good. The job is tedious and boring and there is little to no communicated between the departments. The stress far outweighs the benefits you receive as an employee.
Was this review helpful?Yes 2NoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Reactive, challenging and fun.
Customer Services Agent (Former Employee) –  London12 July 2018
The Airport is a challenging and addictive environment. Although it is mostly reactive, there are strategies which are delivered under large programmes, these can be great fun to work with.

The culture is very relaxed yet professional, there is a hierarchy and chain of command which is followed diligently. Depending on the role, the work/life balance can be good.

As a large company some changes can take a long time which can be seen as frustrating.

Every day can be different and there is always something to do.
Pros
travel benefits, relaxed working environment
Cons
salaries, slow to change
Was this review helpful?Yes 2NoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great company to work for
Partnership Manager (Current Employee) –  Waterside, Head Office12 July 2018
Work in a team, all motivated to do our best. Build great relationships with clients. Give you the flexibility to work from home so you can have a work like balance.
Pros
Opportunity to meet with clients
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Part time shift work
CLC Hub Controller (Current Employee) –  London6 July 2018
I enjoy my job, its interesting and still challenges me on a day to day basis. I have a good team of diverse people whom I work with. The company and management are non communicative, vague and elusive unfortunately.
Was this review helpful?Yes 1NoReport
1.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
It’s ok
Cabin crew (Former Employee) –  London Heathrow Airport, Greater London5 July 2018
Every day is different. Tiring, hard work. Not worth the salary. Management don’t care. Personal life doesn’t get a look in. Your only just a number.
Was this review helpful?Yes 2No 2Report
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Very good place to work
Brand Manager (Former Employee) –  London, Greater London26 June 2018
Large Marketing team in 2003 made it a fun and sociable place to work, with high level of interaction with all other departments within the airline. Waterside was an excellent work environment.
Was this review helpful?Yes 1NoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Tiring but rewarding
Cabin Crew World Class (Former Employee) –  London Heathrow Airport, Greater London16 June 2018
Cabin Crew is a unique job. You'll work with amazing people and deal with people at their worst. You can be awake for more than 30 hours and expected to perform at your best. You'll miss Christmas, birthdays and weddings, but visit some beautiful places and have experiences that people pay a fortune for.
Pros
travel, people and company
Cons
Tiring, low pay
Was this review helpful?Yes 4No 2Report
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Funplace
Customer Representative (Former Employee) –  London12 June 2018
Heatrow Airport was so busy, and very atractive place to work. Dealing with different people gives me a good communication skills and get to know people easily.
Pros
Communications
Was this review helpful?Yes 1NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great as an experiance
CABIN CREW (Current Employee) –  London / Gatwick Airport, West Sussex8 June 2018
Working for British Airways is a fantastic experience and no two days are the same. If you like a variety of shifts with the chance to travel some of the world it is worth the intense training.
Was this review helpful?Yes 3NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun
Customer Service Agent (Current Employee) –  London28 May 2018
I had a great time working for British Airways. The people are very happy and helpful. The job is very exciting and it’s always busy so there’s a Buzz always.
Was this review helpful?YesNoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
long hours and short turn arounds
Cargo Service Delivery Team Leader (Former Employee) –  Heathrow22 May 2018
 Supervised cargo operation for British Airways, by making sure all cargo agents are complying with company, international, and IATA Regulations.
 Making are all documents for the safe take off for the flight are prepared for the pilots. Approving final documentation before cargo is delivered to the for loading.
 Analysed best air and carrier routes for the most cost effective freight solutions
 Liaised with operations managers, warehouse, team leaders and HM customs officials to meet company workload demands and critical security requirements for the airline industry.
 Oversaw debrief and interview process for warehouse and service agents on findings of infringements and penalties occurring for airline and directing a findings report to senior investigations team.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great workplace
World Cargo Apprentice (Former Employee) –  Cargo, UK9 May 2018
Great workplace with great people but the shift work is very hard but the progression in the area I worked in was not great. Would recommend to anyone who doesn't mind the shift work as there are lots of opportunities for overtime and the shifts are very flexible to move around.
Was this review helpful?YesNoReport
4.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good benefits
Cabin Crew (Former Employee) –  London, Greater London8 May 2018
Every day is different, locations and colleagues, good flight discounts and seeing parts of the world you'd never see before, lovely hotels at layovers
Pros
Discounts
Cons
Long days
Was this review helpful?Yes 5No 2Report
2.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Poor
Aircraft Mechanic (Former Employee) –  London4 May 2018
Management ruin what could be a good company. No recognition for hard work. Poor standard of new generation engineers. At times can be very dangerous.
Pros
Travel
Cons
Poor management, no recognition for hard work
Was this review helpful?Yes 2NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to work
Flight Attendant (Former Employee) –  Heathrow Airport Based2 May 2018
British Airways gives you a lifetime experience, one in which you get to learn about cultures from all over the world and gain an invaluable set of skills which are adaptable for any job role.
Pros
Meeting people
Cons
Long Hours
Was this review helpful?Yes 6NoReport
5.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Excellent career
Aircraft mechanic (Former Employee) –  London / Gatwick Airport, West Sussex27 April 2018
The finest engineering establishment in the UK. Great career opportunity and support from local management.The role was challenging and exciting and very rewarding.
Pros
free flights
Cons
poor board level management
Was this review helpful?Yes 3NoReport
3.0
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
enjoyed but was due change
Telephone Sales Agent (Former Employee) –  Manchester26 April 2018
I've enjoyed long and varied career within cargo at Manchester Airport but feel I've probably exhausted my opportunities now and seek a new challenge in a fresh environment
Was this review helpful?Yes 1NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at British Airways. Our community is ready to answer.

Ask a Question

Overall rating

4.0
Based on 779 reviews
5319
4234
3150
235
141

Ratings by category

3.6Work/Life Balance
3.7Salary/Benefits
3.5Job Security/Advancement
3.4Management
3.8Culture