British Airways Employee Reviews

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Fun Workplace
Air Cabin Crew (Former Employee) –  Heathrow, Greater London15 January 2018
Very fast paced
Worked in a team
Reliant on team members
Be conscious of time restraints when serving food and beverages
Be safety conscious at all times
Pros
The people you worked with
Cons
Long hours on a regular basis with little acknowledgment of achievements
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Colleagues made the job bearable
Sales Agent (Former Employee) –  Newcastle upon Tyne, Tyne and Wear12 January 2018
Start date was changed numerous times. Work environment in Newcastle is a cause for concern, building is old and outdated. Technology used is outdated and crashes most of the time. Currently undergoing the process of being outsourced but still recruiting as British Airways as Capita need a full house for the takeover. Staff were meant to find out the outcome in Summer 2017, it is now January 2018 and staff are still unaware of whether they have job security...(I stay in touch with them). Staff travel will be non existent when outsourced. Some Team Leaders are helpful and want to see you achieve......others cannot be bothered at all. Advancement is not as easy as portrayed in the training weeks. In fact the training weeks will have you pretty excited and then you'll hit the floor and this will all make sense.
Pros
Colleagues and staff travel, A lot of the long standing workers have left though and the takeover will rid staff travel anyway
Cons
Work areas are disgustingly filthy, long working hours paid less than those on the old contracts, 10 mins a day bio break, Outdated technology, More and more passengers dislike BA, other airlines offer so much more quality service.
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Good pay poorly manahed
Aircraft Mechanic (Former Employee) –  Heathrow, Greater London12 January 2018
The job pays well but there are little prospects as they are over staffed and managed poorly. There are good benefits for staff including staff travel.
Pros
Good pay. Staff travel
Cons
Poorly managed.
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awful company
Cabin Crew (Former Employee) –  Heathrow, Greater London10 January 2018
Never would I ever recommend anyone to work for this company. Greedy management who take what they can and leave you dry. No work life balance at all and pay is awful.
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loved it
Customer service representative (Current Employee) –  Heathrow Terminals 1, 2 & 3 Station10 January 2018
working with different type of people is fun

the hardest part is the shift work pattern it messes up your sleeping pattern

no 2 days are the same
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Friend place to work with lots of benefits
Team Leader (Former Employee) –  Newcastle upon Tyne, Tyne and Wear8 January 2018
A friendly and supportive place to work. The shifts can be extreme but will be fine for anyone who is used to shift work. The company offers benefits such as staff travel and is great for career opportunities.
Pros
staff travel
Cons
shift work
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The best job I have ever had
Senior Customer Service Agent (Former Employee) –  London / Gatwick Airport8 January 2018
I was so sad to leave BA, due to contraction at Gatwick. I learned so many people skills, although I had worked in branch banking previously. The management were amazing, workplace culture was great, with the ability to swap shifts. The only hard part of the job was ensuring the customers got their flights on time.
The most enjoyable, well, where to I start!
Pros
Flexibility, pay, great people
Cons
Night shifts
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Never a dull moment
Cabin Crew (Former Employee) –  Heathrow, Greater London5 January 2018
The hours are unsocial, and the pay is inadequate.

The best part of the job is getting to travel the world, and the company are good with allowing you to 'bid' for favorite destinations.

Staff Travel means you can take loved ones away with you.

Good for short term but not for a career.
Pros
Travel
Cons
salary
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very demanding and impact the balance with environmental change
Customer Operations Team Manager (Former Employee) –  Heathrow Terminal 55 January 2018
initial start was very good but over time the role has changed with promotion.
The day to day operations will always depend on the weather and other external factors , which sometime are out of control of the company.
Management would try to make relevant changes and adapt ot demand but sometimes over whelmed by the speed in which the change happened.
Working in terminal 5 withe its pleasant and up to date environment was the best part of being there.
With meeting so many different people and so many different cultures and demands was the best part of the job.
Pros
Shift work, Flexible working with added advantage to change work and shift with peers.
Cons
Weather impact, external factors beyond the company control could make the job very stressfull and demanding
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Great company
Heathrow Customer Service Team Manager (Former Employee) –  Heathrow T54 January 2018
Fast paced working environment, plenty of challenges, never a dull day ! Customer Service driven high targets to achieve, performance managed culture like most big corporate organisations.
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Excellent place to work.
Cabin Crew Member (Current Employee) –  LHR3 January 2018
A fun and professional environment to work in and to be part of one of the worlds largest airlines is a real eye opener into the world of aviation. Management are there to help and guide you but you are treated like an adult and expected to act that way.
Pros
Staff travel, aircraft, travel the world.
Cons
Long hours, no guaranteed time off.
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Very varied & fast pace environment
Premium Manager (Former Employee) –  Terminal 522 December 2017
I enjoyed my job for years , The company had a strong brand and values its employees and customers
The CEO cares about the financial gain now and the customer is not in the heart of what BA does anymore
The moral is very low & a lot of experienced staff are considering taking Voluntary redundancy
Its not a enjoyable place any more
Pros
It used to be great work place
Cons
Leadership team Cares about money only now ....cutting cost
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Good
Senior Cabin Crew Member (Former Employee) –  London Heathrow Airport, Greater London15 December 2017
Good company to work for. Potential for fast track promotion dependant on merit, not length of service which is good.
Company need to focus more on well done and celebrating success of colleagues in business. especially during around the holidays, a thankyou and merry Christmas card wouldn't go a miss and would be very much appreciated.
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Great place to work
Customer Relations Supervisor (Former Employee) –  Heathrow, Greater London14 December 2017
Variety
Fun projects
Cool teams
Great social calendar
People orientated
Bonus
Great staff benefits
Free Sky
Lots of progression opportunities
flexible hours
great location
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Fantastic Lifestyle
Cabin Crew (Former Employee) –  London Heathrow Airport, Greater London7 December 2017
Enjoyable lifestyle and a wonderful job for completely customer oriented individuals. Travel and life experience are wonderful perks of the role itself.
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Fairly good place to work, not the best not the worst.
Digital support analyst (Current Employee) –  Crawley, West Sussex6 December 2017
British Airways is a huge company and so it's easy to become lost in its setup. In IT there is so much red tape to go through in order to drive change. Very low opportunity for progression
.
Cons
Inflexible working hours
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British airways
Cabin Crew (Former Employee) –  Heathrow, Greater London4 December 2017
No true understanding of team work or true employee care. Management were unprofessional and rude apart from few. Pay was absolutely horrendous. Unfair acknowledgement.
Staff are ungrateful and aim emotions towards each other with no professionalism or decorum. Possibly the worst company I have worked for.
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Engaging
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  London4 December 2017
Working for British Airways was interesting and engaging. I was able to work with different people from different backgrounds as well as communicating with different customers and clients.

I was able to learn how to deal with difficult situations whilst still remaining calm.
Pros
Great benefits
Cons
Hours very demanding
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Not worth the Hard work
Customer Service Advisor (Former Employee) –  London Heathrow Airport3 December 2017
Basically, now everything in British IS ABOUT COST CUTTING, so working for this company has no more interest to employees as they pay the minimum and no more benefits of any kind.
Pros
variable shifts
Cons
doing too much for earning too little
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perks and benefits are great but work is hard.
Cabin Crew (Current Employee) –  Heathrow, Greater London2 December 2017
perks and benefits are great but work is hard, you have to be very punctual and on time for obvious reasons. get to stay at very luxury hotels for a short duration on stay overs however you have to be prepared for combatting tiredness and fatigue and manage your home life well.
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Overall rating

4.0
Based on 691 reviews
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3.6
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3.7
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3.5
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3.5
Culture
3.8