BrightHouse
3.1 out of 5 stars.
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BrightHouse Employee Reviews

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worked there for several years, good friendly atmosphere, managed to progress my way up from driver's mate to transport Administrator over the course of 5 years.
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Unfortunately it has now closed retail and is in administration however I worked there 2 x over my work life and enjoyed both times The team were almost family and was never a strain to go to work
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Let’s sell to those who can’t really afford it! A job is a job but this job required telesales which no one wants and the weekly goals to sign up customers to buy things they can’t afford or repay because of the interest.
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Don't go there awful company get messed around don't know where your upto with them they tell you one thing then do another sign on first it's that bad management jumped up nobodies !!¡!!!!!!!!!!!!!!!!!!¡
Cons
Eventually left !
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Some store managers excellent some were awful... the company had no idea on what they were doing and ended up treating everyone like nothing. Only ever cared about results and no individual acknowledgement would be given... it used to be but then it changed with the change of management. if they don’t like you, they will force you out and keep their favourites that suck up to them.
Pros
Good store management and was good regional management at one point
Cons
Poor decisions from the top of the ladder, had no idea what they were doing
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Fair company to work for. Good support from senior management. Good opportunities to progress within the company. Online training and in house training available if requested.
Pros
Support
Cons
Stress
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I always enjoyed going to work as the people made the place a great place to work, higher management we're very supportive and helped people progress into better more rewarding roles
Pros
salary, holidays, people
Cons
Bonus was removed
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Running a retail outlet seeing to customer, sales complaints team building coaching training staff. Managing stock cashing audit.Listen to customer issues who were non payers and come resolution which helps the customer and business. Visit non paying Customers.
Pros
Good team
Cons
Long Hours
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Worked there 6 month before went into administration got my electric cooker certificate and gas safe cooker cert really easy going was enjoyable met a few good people
Pros
Cooker courses
Cons
Some days were long others easy
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Not an ideal company at this time as it went in to administration and I was made redundant as a result of this. Don't want to comment as still awaiting payments
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The company has.gone into.adminstration..i.enjoyed my time working here.met some really nice people. Good experiences Various tasks and jobs to.do. can.be hard work.
Pros
Good experience
Cons
Not security
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Working at Bright House was an interesting experience with many ups and downs. Many new friends were made and many new skills learnt. I will miss working there, but time to moveon
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A good company with a good business plan just not executed properly. Sound people within the stores and logistics. Shame it didn't survive but the world is changing
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Worked on a job share for nearly10 years being made redundant on 14th june not happy not even had a proper consultation period only 2 weeksnotice So this should help with your survey Happy days!!!
Pros
job share
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Good company but now is on administration and sun closing down and is very good company I will miss my job I very like this job but now have look for the new job
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A typical day at work involves checking vehicle, planning my route, delivering and installing white goods TVs sofas furniture and high value goods ,I learned how to do electrical test on how to install cookers, and how to install tvs also how to build flat packed furniture, the management was great always training us on safety and looking after any needs we had,the hardest part of the job was taking sofas up into flats
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BrightHouse was a really good place to work with a friendly working environment. My colleagues' were very pleasant to work with and this made the job feel less stressful and that little bit more enjoyable.
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No comment on company the way we was treated at the end the management at the end knew what was going on for weeks and never once did they say something
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Dealing with customers on a day to day basis whether it be in store or over the phone. Taking payments via cash or card in store, Over the phone payments. Going through customer agreements with customers for new purchases following the FCA guidelines. Help and advice my colleagues using the training given to myself withing my role as a senior sales advisor, Motivating and engaging to help meet the store sales targets. Booking repairs with the service center. Opening and closing of the store. Completing any tasks my manager asks. Throughout my 4 years working with bright house i have attended many courses and completed in house training to help me progress to Senior sales advisor position. Every day is different with Bright house, From being challenging at times whether it be with stock issues, Repair issues or just difficult times of the year ie Summer holidays, Easter when the store itself can be quiet. Working along my colleagues and having such a good re pore with customers helps with the day to day work environment.
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Our dept was good, however there were lots of useless meetings with other departments (H&S managers, risk assessments, business contiunity). It drives anyone mad.
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Customer service was key. Building strong customer relationships. Building relationships with my team and other stores, delivery drivers. Everyday was different.
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